Senior MSP Support Technician – Night Shift (Microsoft 365)

First Focus; Muntinlupa; On-site; PHP 781,000 - 1,004,000; Full time

Benefits offered by this job

Remote work in the Philippines

HMO from day 1 with dependent coverage

25 days paid leave

Job summary

First Focus is Australia\'s leading MSP with almost 500 people across Australia, New Zealand and the Philippines. You’ll be the calm voice when systems misbehave and deliver Level 2/3 support across multiple environments, including major incident coordination overnight.

The role requires 3+ years in Level 2 support, strong Microsoft 365/Azure/Entra ID/Intune skills, Windows Server/AD, networking, and the ability to work permanent night shifts for global operations.

Qualifications

• At least 3 years' experience in a Level 2 Technical Support role within an MSP or similar environment.
• A minimum of 1 year coordinating or leading Major Incidents (P0, P1 or P2).
• Strong Microsoft infrastructure and cloud administration skills across Microsoft 365, Azure, Entra ID and Intune.
• Solid experience with Windows Server, Active Directory, virtualisation and networking technologies.
• The confidence to work independently, juggle competing priorities and still remember to update the ticket.
• Experience with ConnectWise RMM and IT Glue (highly regarded).
• Willingness to work permanent night shifts (Philippines time), including weekends, public holidays, rotating rosters and overtime when required to support global operations.

Responsibilities

• Delivering Level 2 and Level 3 support across multiple managed environments.
• Monitoring infrastructure, networks and security platforms, responding to alerts before they become tomorrow morning’s headlines.
• Troubleshooting Microsoft 365, Azure, Microsoft Entra ID, Intune, Active Directory, DNS, DHCP and Group Policy environments.
• Supporting VMware and Hyper-V virtual infrastructure along with server backup platforms.
• Resolving networking issues involving switching, routing, VPNs and wireless technologies.
• Prioritising incidents based on business impact and client SLAs while keeping customers informed every step of the way.
• Leading or coordinating Major Incidents (P0, P1 and P2), bringing together the right people, making sound decisions, and keeping everyone moving in the same direction.
• Following operational procedures, improving documentation, contributing ideas that make life easier for both clients and teammates, and generally leaving things better than you found them.

Skills

Level 2 Support

Major Incidents

Microsoft 365

Azure

Intune

Active Directory

Networking

Independent worker

Tools

ConnectWise RMM

IT Glue

Job description

First Focus is Australia\'s leading MSP with almost 500 people across Australia, New Zealand and the Philippines. You’ll be the calm voice when systems misbehave and deliver Level 2/3 support across multiple environments, including major incident coordination overnight.

The role requires 3+ years in Level 2 support, strong Microsoft 365/Azure/Entra ID/Intune skills, Windows Server/AD, networking, and the ability to work permanent night shifts for global operations.