MSP Support Technician: Azure/AD, AI Tools, Hybrid

First Focus; Hinoba-an; Hybrid; PHP 446,000 - 670,000; Full time

Benefits offered by this job

Competitive salary

HMO from day one

Uprise coaching

25 paid leave days

Training and career development

Employee referral program Php 20,000

Social events

Hybrid work setup in Ortigas or Alaban

Neurodiverse friendly

Job summary

First Focus, Australia’s top MSP, is seeking an experienced IT support professional to join a team that values curiosity and growth. You’ll work across Microsoft AD, Azure, M365, and Exchange, troubleshoot desktops, servers, and networks, and contribute to cloud deployments.

With 3+ years MSP experience, you’ll thrive on automation ideas, written documentation, and collaborative problem solving. The role offers hybrid work in Ortigas or Alabang, extensive training, and a supportive culture that

Qualifications

• 3+ years MSP experience and strong troubleshooting.
• Fluent in Microsoft 365 and Active Directory.
• Proficient in Windows Server, Exchange, and networking.

Responsibilities

• Resolve tickets across AD, Azure, M365, and Exchange.
• Troubleshoot desktops, servers, firewalls, and networks.
• Support cloud platforms: Azure AD, Entra, Hyper-V, Citrix, AWS.

Skills

MSP experience

Troubleshooting

RMM tools

Microsoft 365

Active Directory

Windows Server

Networking

Written English

AI tools

Automation/workflows

Documentation/compliance

Tools

ConnectWise Manage

RMM tools

SolarWinds

IT Glue

Huntress

Datto

Auvik

Azure AD

Entra

Hyper-V

Citrix

AWS

Job description

First Focus, Australia’s top MSP, is seeking an experienced IT support professional to join a team that values curiosity and growth. You’ll work across Microsoft AD, Azure, M365, and Exchange, troubleshoot desktops, servers, and networks, and contribute to cloud deployments.

With 3+ years MSP experience, you’ll thrive on automation ideas, written documentation, and collaborative problem solving. The role offers hybrid work in Ortigas or Alabang, extensive training, and a supportive culture that