After-Hours MSP Support Tech (L2/L3) – Remote

First Focus AU; Muntinlupa; On-site; PHP 781,000 - 1,004,000; Full time

Benefits offered by this job

Remote working arrangements

HMO from Day 1 (1 dependent)

25 days paid leave annually

Employee referral bonus ₱20,000

MVP Award ₱10,000

Uprise coaching & counselling

Regular technical training

Salary increases for certifications

Job summary

First Focus AU is seeking an experienced Support Tech (After Hours) to join our global team. You’ll support clients across multiple countries, handle complex infrastructure issues, and help lead major incidents when things don’t go as planned.

You’ll enjoy ownership, variety, and a culture that values problem solving. The role requires night shifts in Philippine time, with weekends and rotating rosters to support our worldwide operations.

Qualifications

• At least 3 years experience in a Level 2 Technical Support role within an MSP or similar environment.
• A minimum of 1 year coordinating or leading Major Incidents (P0, P1 or P2).
• Strong Microsoft infrastructure and cloud administration skills across Microsoft 365, Azure, Entra ID and Intune.
• Solid experience with Windows Server, Active Directory, virtualisation and networking technologies.
• The confidence to work independently, juggle competing priorities and still remember to update the ticket.
• Experience with ConnectWise RMM and IT Glue (highly regarded).
• The willingness to work permanent night shifts (Philippines time), including weekends, public holidays, rotating rosters and overtime when required to support global operations.

Responsibilities

• Delivering Level 2 and Level 3 support across multiple managed environments.
• Monitoring infrastructure, networks and security platforms, responding to alerts before they become tomorrow mornings headlines.
• Troubleshooting Microsoft 365, Azure, Microsoft Entra ID, Intune, Active Directory, DNS, DHCP and Group Policy environments.
• Supporting VMware and Hyper-V virtual infrastructure along with server backup platforms.
• Resolving networking issues involving switching, routing, VPNs and wireless technologies.
• Prioritising incidents based on business impact and client SLAs while keeping customers informed every step of the way.
• Leading or coordinating Major Incidents (P0, P1 and P2), bringing together the right people, making sound decisions, and keeping everyone moving in the same direction.
• Following operational procedures, improving documentation, contributing ideas that make life easier for both clients and teammates, and generally leaving things better than you found them.

Skills

Level 2 Support

MSP experience

Incident management

Microsoft 365

Azure

Entra ID

Intune

Active Directory

Networking

ConnectWise RMM

IT Glue

VMware

Hyper-V

Windows Server

DNS

DHCP

Tools

ConnectWise RMM

IT Glue

VMware

Hyper-V

Windows Server

Active Directory

DNS

DHCP

Group Policy

Job description

First Focus AU is seeking an experienced Support Tech (After Hours) to join our global team. You’ll support clients across multiple countries, handle complex infrastructure issues, and help lead major incidents when things don’t go as planned.

You’ll enjoy ownership, variety, and a culture that values problem solving. The role requires night shifts in Philippine time, with weekends and rotating rosters to support our worldwide operations.