Senior Manager, Retirement Solutions & Sales Enablement

Empower Retirement; Manila; On-site; PHP 2,400,000 - 3,200,000; Full time

Job summary

Empower Retirement in Manila seeks a Senior Manager to lead a team supporting Workplace Solution sales, client operations, and sales activities. You will provide leadership and ensure the team delivers high-quality experiences for clients and internal partners while meeting business and regulatory objectives.

The role partners with U.S.-based leadership, oversees staffing, performance management, and process improvements, and may expand to additional teams as the organization grows.

Qualifications

• Bachelor's degree or equivalent combination of education and work experience.
• FINRA fingerprinting is required.
• FINRA Series 6, 63 and 26 required (or obtained within required timeframe)
• 5+ years of relevant work experience, or an equivalent combination of training and experience.
• Previous management experience leading a client-facing, sales support, service, operations, or similar professional team.
• Demonstrated experience attracting, managing, retaining, coaching, and developing staff.
• Fluent English is required.

Responsibilities

• Lead, coach, and develop a team of professionals, establishing clear expectations and accountability for individual and team performance.
• Manage hiring, onboarding, performance management, development, engagement, and retention of staff.
• Oversee day-to-day operations and ensure service, quality, productivity, and business objectives are achieved.
• Monitor performance, workload, and staffing needs and take appropriate action to support business priorities.
• Provide leadership and escalation support for complex client, sales, service, and operational matters.
• Ensure work is completed accurately, timely, and in accordance with established procedures, controls, and regulatory requirements.
• Partner closely with U.S.-based leadership and cross-functional teams to align priorities, resolve issues, and support business objectives.
• Identify and implement opportunities to improve processes, efficiency, quality, and the client and partner experience.
• Support business initiatives, organizational change, and the development of new capabilities within the Manila organization.
• Use sound judgment and appropriate decision‑making authority, escalating high impact matters to senior management as needed.
• Perform additional leadership responsibilities as business needs and organizational scope evolve.

Skills

Leadership

People management

Communication

Problem solving

CRM familiarity

English fluency

Overnight hours ability

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

Empower Retirement in Manila seeks a Senior Manager to lead a team supporting Workplace Solution sales, client operations, and sales activities. You will provide leadership and ensure the team delivers high-quality experiences for clients and internal partners while meeting business and regulatory objectives.

The role partners with U.S.-based leadership, oversees staffing, performance management, and process improvements, and may expand to additional teams as the organization grows.