Head of Retirement Solutions & Sales Support

Empower; Manila; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

Empower in Manila seeks a Senior Manager to lead a professional team supporting Workplace Solution sales and client operations. You will drive performance, hire and develop staff, and ensure quality and regulatory compliance in a fast-paced environment.

The role partners with U.S.-based leadership and cross-functional teams to align priorities and implement process improvements, expanding capabilities within the Manila organization.

Qualifications

• Bachelor's degree in a related field or equivalent.

Responsibilities

• Lead, coach, and develop a team of professionals, establishing clear expectations and accountability for individual and team performance.
• Manage hiring, onboarding, performance management, development, engagement, and retention of staff.
• Oversee day-to-day operations and ensure service, quality, productivity, and business objectives are achieved.
• Monitor performance, workload, and staffing needs and take appropriate action to support business priorities.
• Provide leadership and escalation support for complex client, sales, service, and operational matters.
• Ensure work is completed accurately, timely, and in accordance with established procedures, controls, and regulatory requirements.
• Partner closely with U.S.-based leadership and cross-functional teams to align priorities, resolve issues, and support business objectives.
• Identify and implement opportunities to improve processes, efficiency, quality, and the client and partner experience.
• Support business initiatives, organizational change, and the development of new capabilities within the Manila organization.
• Use sound judgment and appropriate decision-making authority, escalating high impact matters to senior management as needed.
• Perform additional leadership responsibilities as business needs and organizational scope evolve.

Skills

Leadership

Staff coaching

Communication

Problem-solving

Relationship management

Time management

Education

Bachelor's degree in related field

Tools

Microsoft Office

Salesforce CRM

Job description

Empower in Manila seeks a Senior Manager to lead a professional team supporting Workplace Solution sales and client operations. You will drive performance, hire and develop staff, and ensure quality and regulatory compliance in a fast-paced environment.

The role partners with U.S.-based leadership and cross-functional teams to align priorities and implement process improvements, expanding capabilities within the Manila organization.