Senior Manager, Retirement Solutions & Sales Enablement

Empower LLC; Manila; Hybrid; PHP 1,000,000 - 1,600,000; Full time

Job summary

Empower LLC in Manila is seeking a Senior Manager to lead a team supporting Workplace Solution sales, client operations, and service activities. You will provide strategic leadership, drive performance, and ensure regulatory compliance while partnering with US leadership to meet business objectives.

Overnight hours may be required and a strong focus on staff development is essential. The role emphasizes hiring, coaching, and optimizing day-to-day operations, with a view to scalable growth and

Qualifications

• Bachelor’s degree in a related field or equivalent combination of education and work experience.
• FINRA fingerprinting is required.
• FINRA Series 6, 63 and 26 required (or obtained within required timeframe).
• 5+ years of relevant work experience.
• Experience leading a client-facing, sales support, service, operations, or similar professional team.
• Demonstrated ability to attract, manage, retain, coach, and develop staff.
• Familiarity with employee benefits and/or retirement plan recordkeeping systems and processes.
• Strong leadership, communication, problem-solving, and relationship-management skills.
• Fluent English is required.
• Ability to work overnight hours.

Responsibilities

• Lead, coach, and develop a team of professionals, establishing clear expectations and accountability for individual and team performance.
• Manage hiring, onboarding, performance management, development, engagement, and retention of staff.
• Oversee day-to-day operations and ensure service, quality, productivity, and business objectives are achieved.
• Monitor performance, workload, and staffing needs and take appropriate action to support business priorities.
• Provide leadership and escalation support for complex client, sales, service, and operational matters.
• Ensure work is completed accurately, timely, and in accordance with established procedures, controls, and regulatory requirements.
• Partner closely with U.S.-based leadership and cross-functional teams to align priorities, resolve issues, and support business objectives.
• Identify and implement opportunities to improve processes, efficiency, quality, and the client and partner experience.
• Support business initiatives, organizational change, and the development of new capabilities within the Manila organization.
• Use sound judgment and appropriate decision-making authority, escalating high impact matters to senior management as needed.
• Perform additional leadership responsibilities as business needs and organizational scope evolve.

Skills

Leadership

Team management

Communication

Problem solving

Staff development

Cross-functional collaboration

Sales support

Regulatory knowledge

MS Office

Salesforce

English fluency

Education

Bachelor’s degree in related field

FINRA fingerprinting

FINRA Series 6, 63 and 26

5+ years experience

Tools

Salesforce

MS Office

Job description

Empower LLC in Manila is seeking a Senior Manager to lead a team supporting Workplace Solution sales, client operations, and service activities. You will provide strategic leadership, drive performance, and ensure regulatory compliance while partnering with US leadership to meet business objectives.

Overnight hours may be required and a strong focus on staff development is essential. The role emphasizes hiring, coaching, and optimizing day-to-day operations, with a view to scalable growth and