Senior Mall IT & POS Support Specialist

Ayala Malls; Mandaue; On-site; PHP 223,000 - 391,000; Full time

Job summary

Ayala Malls in the Philippines is seeking a Mall IT Associate to support the administration, maintenance, and reliability of the mall’s IT systems, POS applications, and IT equipment.

You will work with Mall Operations, merchants, and Ayala Malls Group IT to ensure accurate POS reporting, timely issue resolution, and smooth IT operations across our malls. Prior IT/POS support experience is preferred, along with strong communication and multitasking abilities.

Qualifications

• Bachelor's/College degree in CS/IT/Engineering or equivalent.
• 1–4 years IT/POS experience preferred.
• Good communication and multitasking abilities.
• Knowledge of POS and hardware troubleshooting preferred.

Responsibilities

• Administer compliance of Percentage-Paying Merchants sales monitoring requirements.
• Administer all POS applications and connections.
• Ensure the accuracy and completeness of POS reports for submission to Ayala Malls Group Compliance Team and Mall Operations.
• Support merchants' POS-related concerns, supervision/administration of POS IT equipment.
• Supervision/Administration of Mall Corporate IT Equipment and coordination with Ayala Malls Group IT.

Skills

POS knowledge

Hardware troubleshooting

Communication skills

Multitasking

Education

Bachelor's/College Degree in Computer Science/Information Technology/Engineering (or equivalent)

Tools

POS Applications

IT Equipment

Networking

Job description

Ayala Malls in the Philippines is seeking a Mall IT Associate to support the administration, maintenance, and reliability of the mall’s IT systems, POS applications, and IT equipment.

You will work with Mall Operations, merchants, and Ayala Malls Group IT to ensure accurate POS reporting, timely issue resolution, and smooth IT operations across our malls. Prior IT/POS support experience is preferred, along with strong communication and multitasking abilities.