Mall POS & IT Systems Specialist

Ayala Malls; Philippines; On-site; PHP 335,000 - 558,000; Full time

Job summary

Ayala Malls is seeking an IT Associate to manage and support POS systems, monitor sales reporting, and ensure compliance for percentage-paying merchants across the mall. This role involves providing technical support to merchants and corporate users, administering IT equipment, preparing budgets, and coordinating with Ayala Malls Group IT to maintain reliable IT operations.

The position focuses on ensuring accurate POS reporting, system integrity, and timely issue resolution to keep mall

Responsibilities

• Administer and monitor compliance of percentage-paying merchants with sales reporting and POS submission requirements.
• Manage and maintain all Point-of-Sale (POS) applications, systems, and network connections across the mall.
• Ensure the accuracy, completeness, and timely submission of POS sales reports to the Ayala Malls Group Compliance Team and Mall Operations.
• Provide technical support and troubleshooting for merchants POS-related concerns, including supervision and administration of POS IT equipment.
• Oversee the inventory, deployment, and maintenance of mall POS and corporate IT hardware and peripherals.
• Prepare and manage the annual budget for IT systems, equipment, upgrades, and related operational requirements.
• Deliver helpdesk and technical support services to mall corporate users, ensuring minimal system downtime and prompt issue resolution.
• Supervise and administer mall corporate IT equipment and coordinate closely with the Ayala Malls Group IT team on system standards, upgrades, and issue escalation.

Job description

Ayala Malls is seeking an IT Associate to manage and support POS systems, monitor sales reporting, and ensure compliance for percentage-paying merchants across the mall. This role involves providing technical support to merchants and corporate users, administering IT equipment, preparing budgets, and coordinating with Ayala Malls Group IT to maintain reliable IT operations.

The position focuses on ensuring accurate POS reporting, system integrity, and timely issue resolution to keep mall