IT Associate

Ayala Malls; Mandaue; On-site; PHP 300,000 - 600,000; Full time

Job summary

Ayala Malls Philippines is seeking an IT Associate to manage and support Point of Sale (POS) systems and ensure sales reporting compliance for percentage-paying merchants across the mall. The role includes providing technical support, managing IT equipment, and coordinating with Ayala Malls Group IT to maintain efficient operations.

The ideal candidate will handle POS applications, budgets, and helpdesk services, ensuring minimal downtime while upholding group compliance standards and mall

Qualifications

• Experience: POS systems and sales reporting for merchants.
• Strong analytical and problem-solving abilities.
• Ability to coordinate IT activities with corporate teams.

Responsibilities

• Administer and monitor POS compliance for merchants’ sales reporting.
• Maintain and support POS applications, systems, and network connections across the mall.
• Ensure timely submission of POS reports to Compliance and Mall Operations.
• Provide troubleshooting for merchants’ POS-related issues and supervise POS IT equipment.
• Oversee inventory, deployment, and maintenance of mall POS and IT hardware.
• Prepare and manage annual IT budgets for systems and upgrades.
• Deliver helpdesk and technical support to mall corporate users, minimizing downtime.
• Coordinate with Ayala Malls Group IT on standards, upgrades, and escalation.

Skills

Project Management

IT Strategy

Communication Skills

System Analysis

Problem Solving

Technical Expertise

Client Management

Data Analysis

Change Management

Risk Assessment

Job description

We in Ayala Malls are looking for passionate individuals who want to make an impact. As we re-define our malls, this transformation is more than just a facelift, this is a visionary re-invention. It’s a complete reimagining of how we serve communities, connect people, and elevate the retail experience.

IT Associate is responsible for managing and supporting Point of Sale (POS) systems and sales monitoring compliance for percentage-paying merchants. Ensures accurate POS reporting for group compliance and mall operations, provides technical support to merchants and corporate users, administers mall IT equipment, prepares IT budgets, and coordinates with Ayala Malls Group IT to maintain efficient and reliable IT operations.

DUTIES AND RESPONSIBILITIES

• Administer and monitor compliance of percentage-paying merchants with sales reporting and POS submission requirements.
• Manage and maintain all Point-of-Sale (POS) applications, systems, and network connections across the mall.
• Ensure the accuracy, completeness, and timely submission of POS sales reports to the Ayala Malls Group Compliance Team and Mall Operations.
• Provide technical support and troubleshooting for merchants’ POS-related concerns, including supervision and administration of POS IT equipment.
• Oversee the inventory, deployment, and maintenance of mall POS and corporate IT hardware and peripherals.
• Prepare and manage the annual budget for IT systems, equipment, upgrades, and related operational requirements.
• Deliver helpdesk and technical support services to mall corporate users, ensuring minimal system downtime and prompt issue resolution.
• Supervise and administer mall corporate IT equipment and coordinate closely with the Ayala Malls Group IT team on system standards, upgrades, and issue escalation.

Requirements

Please refer to job description.

Project Management IT Strategy Communication Skills System Analysis Problem Solving Technical Expertise Client Management Data Analysis Change Management Risk Assessment