Mall Operations Leader - Strategy, Safety & Efficiency

Ayala Malls; Pasig; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Ayala Malls in Pasig is seeking a Senior Operations Associate Manager responsible for supporting the Operations Manager in steering the strategic direction for mall operations. You will help manage daily operations, safety, facility maintenance, and cost-saving initiatives across the assigned mall.

The role requires 3+ years in operations management within retail/property sectors, strong MS Office and SAP/Oracle proficiency, and proven leadership and communication skills.

Qualifications

• Bachelor’s degree in Business Administration, Engineering or related field.
• Minimum of 3 years in Operations Management in retail and property management.
• Proficient with MS Office; experience with SAP or Oracle.

Responsibilities

• Assist in communicating and aligning the strategic direction and objectives of the Operations Department for the mall assignment.
• Support day-to-day operations management and administration across mall building operations.
• Oversee mall operations, safety, security, and sustainability, including facility management and inspections.
• Assist in implementing cost-saving initiatives and sustainability projects to reduce operating expenses.
• Document and analyze operational data and reports to improve policies and processes.
• Identify and communicate health and safety risks to management.
• Maintain high property standards through daily checks and preventive maintenance; monitor common areas and parking.
• Assist in conflict resolution among merchants, customers, and mall visitors with security support.
• Prepare daily operation inspection summaries, cost-saving project summaries, and KRA reports for operations staff.
• Perform other management mandated functions.

Skills

MS Office

Communication skills

Negotiation

Presentation

Project management

People management

Leadership

Financial acumen

Education

BS in Business Administration or Engineering

Tools

SAP

Oracle

MS Excel

MS Word

MS PowerPoint

MS Visio

Job description

Ayala Malls in Pasig is seeking a Senior Operations Associate Manager responsible for supporting the Operations Manager in steering the strategic direction for mall operations. You will help manage daily operations, safety, facility maintenance, and cost-saving initiatives across the assigned mall.

The role requires 3+ years in operations management within retail/property sectors, strong MS Office and SAP/Oracle proficiency, and proven leadership and communication skills.