Mall Operations Associate

Ayala Malls; Cebu City; On-site; PHP 320,000 - 480,000; Full time

Job summary

AyalaMalls is seeking a Mall Senior Operations Associate to support day-to-day operational excellence across mall operations, safety, and facility management in line with AyalaLand standards. The role involves assisting in strategic direction with the Operations Manager, conducting inspections, coordinating with Security, and driving cost-saving and sustainability initiatives.

Qualifications include a Bachelor's degree, 6 months to 1 year in operations, proficiency in MS Office with exposure to

Qualifications

• Bachelor’s Degree in Business Administration, Engineering, or related field.
• Fresh graduates welcome with related internship.
• 6 months to 1 year of experience in Operations Management (mall/retail/property).

Responsibilities

• Assist in communicating strategic direction within the Operations Department.
• Support day-to-day mall operations including safety, security, sustainability, and facility management.
• Conduct daily mall inspections to ensure compliance with standards.
• Assist in cost-saving initiatives and preventive maintenance to uphold high property standards.
• Prepare and submit regular reports and KPI tracking for Operations staff.

Skills

MS Office

SAP/Oracle exposure

Communication skills

Project management

People leadership

Education

Bachelor's Degree in Business Administration

Engineering

Tools

SAP

Oracle

Job description

We in AyalaMalls are looking for passionate individuals who want to make an impact. As we continue to re-define our malls, this transformation goes beyond physical spaces—it is about strengthening operations, ensuring safety, and delivering consistently excellent mall experiences for our communities.

As a Mall Senior Operations Associate, you will support the day-to-day operational excellence of the mall and assist in implementing strategic, safety, and facility management initiatives aligned with AyalaLand’s standards.

Job Scope

Strategic Management and Direction

• Assist the Operations Manager or General Manager in communicating and aligning the strategic direction and objectives of the Operations Department within the assigned mall.
• Support the execution of operational strategies and initiatives aligned with corporate and mall‑level goals.

Operational Management

• Assist in the day-to-day management and administration of mall operations within the assigned building, including:
• Mall Operations
• Safety, Security, and Sustainability
• Facility Management
• Conduct daily mall inspections (opening, mid‑shift, and closing) to ensure compliance with established mall operating systems, standards, and procedures.
• Support the implementation of cost‑saving initiatives and sustainability projects to help reduce Direct Operating Expenses (DOEs).
• Assist in maintaining high‑quality property standards through regular inspections and preventive maintenance, including cleanliness, air‑conditioning levels, lighting, assets, equipment, and security controls for:
• Mall premises
• Parking areas
• Service areas
• Toilets and common areas
• Assist in the effective handling of conflicts or disputes involving merchants, customers, and mall visitors, in coordination with the Security team, ensuring minimal disruption to mall operations.
• Identify, document, and elevate Health and Safety risks that may impact employees, merchants, contractors, mall patrons, and the general public.

Reporting and Analysis

• Assist in the documentation and analysis of operational data and statistical reports to identify root causes of operational issues and recommend improvements to policies and processes.
• Prepare and submit regular reports, including:
• Summary of Daily Operations Inspection and Monitoring
• Summary of Cost‑Saving Initiatives and Projects
• KRA setting and performance monitoring for Operations Staff
• Perform other management‑mandated functions as required.

Qualifications

Education:

• Bachelor’s Degree in Business Administration, Engineering, or any business or technical‑related course.

Experience: (Open for Fresh Graduate with related Internship)

• Minimum of 6 months to 1-year related work experience in Operations Management, preferably in mall, retail or property management industries.

Skills:

• Proficient in MS Office applications (Word, PowerPoint, Excel, Visio) and exposure to enterprise systems such as SAP or Oracle.
• Above-average oral and written communication skills, including negotiation, presentation, facilitation, and training.
• Working knowledge of project management, planning, people management, and leadership.
• Basic to intermediate understanding of the interconnection between financial performance and business operations.