Lead Logistics Customer Experience and Operations Specialist

Damco Spain SL; Hinoba-an; On-site; PHP 600,000 - 960,000; Full time

Job summary

Maersk is seeking a Lead Logistics Customer Experience and Operations Specialist to own the job file, and to create and update shipping documents and Customer Invoices in the system.

You will manage all SCM Operations activities under file management for the customers under purview, including documentation, system updates, operational finance, and proactive communication with customer service in case of exceptions.

Qualifications

• Strong communication and stakeholder management capabilities.
• Proficient in Microsoft Office and automation tools.
• Solid background in logistics operations and end-to-end supply chain understanding.
• Knowledge of Incoterms and international shipping practices.
• Experience handling exceptions and complex operational scenarios.

Responsibilities

• All file management activities post booking.
• Documentation updates and system updates.
• Operational finance duties.
• Proactive communication with customer service in case of exceptions.
• Support customer service in query resolution and exception handling.

Skills

Strong communication

Stakeholder management

Microsoft Office

Automation tools

End-to-end logistics

Incoterms knowledge

Exception handling

Task prioritization

Adaptive/changing demands

Ocean freight experience

Tools

Microsoft Office Suite

Automation tools

Job description

Lead Logistics Customer Experience and Operations Specialist

Acts as the owner of the job file and has responsibility for creating
and updating of shipping documents and Customer Invoices in the system.

Owns all SCM Operations activities under file management for the customers under purview.

Key Activities include:

• * All file management activities post booking.
• * Documentation.
• * System Updates.
• * Operational finance.
• * Proactive communication with customer service in case of exceptions.
• * Supporting Customer Service in customer query resolution and exception handling.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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• Strong communication and stakeholder management skills
• Proficiency in Microsoft Office (Excel, PowerPoint, Word) and automation tools.
• Strong background in logistics operations, with understanding of end-to-end supply chain (3PL to 4PL perspective)
• Good knowledge of Incoterms and international shipping practices
• Experience handling exceptions and complex operational scenarios
• Ability to manage multiple tasks and meet deadlines
• Proactive, solution-oriented mindset
• Flexible and adaptable to changing operational demands
• Ability to work in a fast-paced, high-volume environment
• Willingness to learn and continuously improve
• Experience in ocean freight is an advantage