Senior Logistics CX Leader — Customer Experience Team

Maersk; Manila; Sur place; PHP 900 000 - 1 500 000; Plein temps

Résumé du poste

Maersk in the Philippines is seeking a Customer Experience Leadership leader to guide a team of agents managing a portfolio of customers across a defined geography. You will optimize delivery of non-physical and outsourced products, coach for consistent CX, and drive timely resolution of issues.

You will shape the Area CX strategy, promote digital solutions, monitor SLAs, and collaborate with cross-functional teams to improve customer satisfaction and loyalty while aligning with Maersk's

Qualifications

• 3+ years of leadership experience in logistics.
• Bachelor’s degree in Supply Chain, Logistics, or a related field.
• Strong business acumen and local market knowledge.
• Open to day shift and onsite work.

Responsabilités

• Lead a team of agents managing a customer portfolio and optimize delivery of non-physical and outsourced products.
• Coach team members to maintain high customer experience standards and SLAs.
• Drive CX strategy and digital solutions, including cost-saving initiatives and automation pilots.
• Monitor customer satisfaction and take corrective actions to improve loyalty and retention.
• Collaborate with cross-functional teams and GSC to improve efficiency and delivery performance.

Connaissances

Leadership experience

Formation

Bachelor’s degree in Supply Chain / Logistics

Description du poste

Maersk in the Philippines is seeking a Customer Experience Leadership leader to guide a team of agents managing a portfolio of customers across a defined geography. You will optimize delivery of non-physical and outsourced products, coach for consistent CX, and drive timely resolution of issues.

You will shape the Area CX strategy, promote digital solutions, monitor SLAs, and collaborate with cross-functional teams to improve customer satisfaction and loyalty while aligning with Maersk's