Ocean CX Team Leader — Global Logistics Excellence

Maersk; Pasig; Vor Ort; PHP 1.800.000 - 3.000.000; Vollzeit

Zusammenfassung

Maersk is seeking an Ocean Customer Experience Team Leader to ensure exceptional service across all customer touchpoints. You will lead and develop the CX team, drive customer satisfaction, resolve escalated concerns, and continuously improve service processes.

Based in Pasig City, the role requires 7+ years in CX or related leadership within logistics or shipping, onsite work, and midshift availability. You will monitor CSAT, NPS and FCR, and collaborate with cross-functional partners to

Qualifikationen

• Graduate of a 4-year course.
• 7+ years’ experience in CX, operations, or commercial leadership roles.
• Proficiency in Salesforce (CM) and customer support platforms.
• Willing to work onsite in Pasig City and on a midshift schedule.

Aufgaben

• Team management and customer service excellence.
• Monitor performance and report CSAT, NPS, FCR.
• Identify service gaps and drive process improvements.
• Cross-functional collaboration and customer advocacy.

Kenntnisse

CX leadership

Customer service excellence

Data analysis

Ausbildung

Bachelor's degree in relevant field

Tools

Salesforce (CM) systems

Microsoft Excel

Jobbeschreibung

Maersk is seeking an Ocean Customer Experience Team Leader to ensure exceptional service across all customer touchpoints. You will lead and develop the CX team, drive customer satisfaction, resolve escalated concerns, and continuously improve service processes.

Based in Pasig City, the role requires 7+ years in CX or related leadership within logistics or shipping, onsite work, and midshift availability. You will monitor CSAT, NPS and FCR, and collaborate with cross-functional partners to