Global Process Lead — Service Excellence & Metrics

Mondelez International; Manila; On-site; PHP 1,000,000 - 1,200,000; Full time

Job summary

Mondelēz International: Leading end-to-end process management within the AMEA/global services context, coordinating across sales, finance, marketing, customer service and logistics. You will drive continuous improvement, mentor teams, and ensure service levels are met through data-driven performance metrics.

The role emphasizes collaboration across a diverse, global network of leaders and business units, with a focus on delivering value and maintaining compliant operations in a fast-evolving

Qualifications

• Leading end-to-end process management for your discipline.
• Coaching, mentoring and performance management.
• Customer service and relationship management with demanding customers.
• Communicating effectively and solving problems in a changing environment.
• Compliance and controls including audits or programs.
• Ability to adapt quickly to changing environments and initiatives.

Responsibilities

• Lead end-to-end process management for your discipline.
• Leverage shared services in a global environment.
• Coach and manage team performance via SLAs and metrics.
• Manage relationships with customers and ensure service quality.
• Maintain strong communication and problem-solving across teams.

Skills

Process leadership

Team coaching

Customer relationships

Communication skills

Compliance controls

Change readiness

Job description

Mondelēz International: Leading end-to-end process management within the AMEA/global services context, coordinating across sales, finance, marketing, customer service and logistics. You will drive continuous improvement, mentor teams, and ensure service levels are met through data-driven performance metrics.

The role emphasizes collaboration across a diverse, global network of leaders and business units, with a focus on delivering value and maintaining compliant operations in a fast-evolving