Hybrid MSP Systems Administrator: Azure & Virtualization

First Focus; Muntinlupa; Hybrid; PHP 1,320,000 - 1,581,000; Full time

Benefits offered by this job

HMO from Day 1

10 paid study days per year

Certification exam paid

Salary increases for approved certs

MVP Award

Employee referral ₱20,000

Loyalty bonuses

Job summary

First Focus is seeking an experienced L3 Support/Systems Administrator to join our Manila team, supporting US-based clients across Microsoft environments, clouds and enterprise infrastructure.

You’ll handle Level 2-3 tickets, mentor juniors, improve documentation, and help our Service Desk evolve with automation and AI-driven tools. Hybrid work is available and the package includes competitive pay and benefits.

Qualifications

• 5+ years of Systems Administration experience, ideally within an MSP.
• Strong Windows Server administration experience.
• Excellent VMware and/or Hyper-V knowledge.
• Experience supporting Azure, Microsoft 365 and Intune.
• Strong networking skills, including DNS, DHCP, VPNs and switching.

Responsibilities

• Resolve complex Level2-3 support requests and technical escalations.
• Administer Windows Server environments and Active Directory.
• Support VMware and Hyper-V virtual infrastructure.
• Manage Azure, Microsoft 365, Entra ID and Intune environments.
• Troubleshoot networking issues across switching, routing, VPNs and wireless.
• Support Meraki and WatchGuard networking solutions.
• Use ConnectWise RMM, IT Glue and Auvik to proactively support client environments.
• Assist with documentation, standards and continual process improvement.
• Mentor Tier 1 technicians through coaching and technical guidance.
• Deliver excellent customer service while working across multiple managed clients.

Skills

Windows Server

VMware

Hyper-V

Azure

Microsoft 365

Intune

Networking

Customer-focused

Mentoring

Shift flexibility

Tools

ConnectWise RMM

IT Glue

Auvik

Meraki

WatchGuard

Job description

First Focus is seeking an experienced L3 Support/Systems Administrator to join our Manila team, supporting US-based clients across Microsoft environments, clouds and enterprise infrastructure.

You’ll handle Level 2-3 tickets, mentor juniors, improve documentation, and help our Service Desk evolve with automation and AI-driven tools. Hybrid work is available and the package includes competitive pay and benefits.