Remote Level 2 IT Support Engineer (Night Shift)

ScalableOS; Makati; Remote; PHP 600,000 - 900,000; Full time

Job summary

ScalableOS in the Philippines is seeking a Level 2 IT Support Engineer with MSP experience to join our client-focused team. You will act as an escalation point, delivering advanced technical support and ensuring client satisfaction across Windows, cloud services, and collaboration tools.

You’ll handle complex issues, manage tickets efficiently, and communicate proactively to prevent delays, while adapting to a permanent night shift and a long-term remote work arrangement.

Qualifications

• 4 years of IT support experience in an MSP environment.
• Strong knowledge of Windows desktop and server OS (Windows 10/11, Windows Server 2016+).
• Experience supporting Microsoft 365, Azure AD, and related services.

Responsibilities

• Troubleshooting issues related to End User Devices including Desktops, Laptops, Mobile Devices, Printers, Scanners, Vendors, Applications, Wi-Fi and more.
• Troubleshoot issues related to Company Infrastructure such as Office 365, G Suite, Windows Server Environments (2016, 2019), Cloud Infrastructure (Cloud File Storage, Cloud authentication).
• Follow proper company procedures such as response time, escalation, communication, and documentation.
• Properly handle your ticket workspace in the help desk system - everything clean, updated, resolved properly, and generally done aesthetically
• Provide constant communication proactively to avoid customer frustration or long time on their computers during working hours.

Skills

IT support

Windows OS

Microsoft 365

Azure AD

RMM tools

PSA tools

Networking

Virtualization

Tools

Datto

Kaseya

NinjaOne

Halo

ConnectWise

Autotask

Job description

ScalableOS in the Philippines is seeking a Level 2 IT Support Engineer with MSP experience to join our client-focused team. You will act as an escalation point, delivering advanced technical support and ensuring client satisfaction across Windows, cloud services, and collaboration tools.

You’ll handle complex issues, manage tickets efficiently, and communicate proactively to prevent delays, while adapting to a permanent night shift and a long-term remote work arrangement.