Senior IT Support Engineer – Desktop & Remote

Private Advertiser; Taguig; Hybrid; PHP 360,000 - 480,000; Full time

Job summary

Private Advertiser in Metro Manila, Taguig is seeking an IT Support professional to assist end users with hardware and software issues, providing on-site or remote technical assistance including setup and upgrades.

The role requires 3–5 years in desktop or technical support, a bachelor’s degree in CS/IT, and strong problem-solving, multitasking, and customer‑oriented skills to ensure timely resolutions and high user satisfaction.

Qualifications

• Bachelor's degree in Computer Science or Information Technology or equivalent.
• 3–5 years' work experience in Desktop Support, Technical Support Engineer or similar role.
• Excellent problem-solving and multitasking skills.
• Customer-oriented attitude.
• Dedication and commitment to problem resolution.

Responsibilities

• Record, track, and document help desk requests from initial to final resolution.
• Perform related duties aligned with the role’s scope and intent.
• Access software updates, drivers, FAQs to aid resolution.
• Hands-on fixes at the desktop level: install/upgrade software, backups, configure systems.
• Test fixes to ensure issues are resolved.
• Build rapport and elicit problem details from users.
• Recognize and respond to systemic problems impacting users or the company.
• Address tickets related to hardware, software, OS, and basic network issues.
• Guide users through installing apps and peripherals, including remote assistance.

Skills

Problem solving

Multitasking

Customer oriented

Dedication

Education

Bachelor's degree in CS/IT

Job description

Private Advertiser in Metro Manila, Taguig is seeking an IT Support professional to assist end users with hardware and software issues, providing on-site or remote technical assistance including setup and upgrades.

The role requires 3–5 years in desktop or technical support, a bachelor’s degree in CS/IT, and strong problem-solving, multitasking, and customer‑oriented skills to ensure timely resolutions and high user satisfaction.