IT Support Specialist - Remote & On-Site Help Desk

Smartline Human Resource Services Inc; Metro Manila; On-site; PHP 201,000 - 312,000; Full time

Job summary

Smartline Human Resource Services Inc is seeking an IT Staff/Technical Staff in Metro Manila. The role provides technical support to users experiencing hardware and software issues and installs and configures computer systems for new users.

You will diagnose and troubleshoot problems, assist in maintaining IT asset inventory, and document incidents in the help desk system. Remote and on-site support may be required, so strong communication and problem-solving skills are essential.

Qualifications

• Bachelor's degree in Information Technology or related field.
• 0–2 years of IT support experience.
• Strong understanding of computer systems, hardware, and software applications.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide technical support to users experiencing hardware and software issues.
• Diagnose, troubleshoot, and resolve technical problems promptly.
• Install and configure computer systems and applications for new users.
• Document incidents and resolutions in the help desk system; assist in maintaining inventory of IT equipment and software licenses.

Skills

Computer hardware

Computer software

Communication skills

Problem-solving

Education

Bachelor's degree in IT or related field

Job description

Smartline Human Resource Services Inc is seeking an IT Staff/Technical Staff in Metro Manila. The role provides technical support to users experiencing hardware and software issues and installs and configures computer systems for new users.

You will diagnose and troubleshoot problems, assist in maintaining IT asset inventory, and document incidents in the help desk system. Remote and on-site support may be required, so strong communication and problem-solving skills are essential.