Desktop Support Engineer

Questronix Corporation; Quezon City; On-site; PHP 334,800 - 558,000; Full time

Job summary

A tech support company in Quezon City is looking for an experienced IT support technician for onsite desktop support. Responsibilities include troubleshooting hardware and software issues, coordinating with vendors, and assisting in user onboarding. The ideal candidate has 2-4 years of experience in desktop support, holds relevant certifications, and possesses strong communication skills. This role requires working fully onsite.

Qualifications

• 2–4 years of experience in desktop support or IT field services.
• Certifications such as CompTIA A+, Microsoft Modern Desktop Associate preferred.
• Basic understanding of networking and system recovery procedures.

Responsibilities

• Provide onsite and remote support for desktops, laptops, printers, and standard peripherals.
• Troubleshoot and resolve hardware, software, and connectivity issues.
• Document support activities and update configuration records.

Skills

Desktop support

Customer service

Windows OS

Remote desktop tools

Education

Bachelor’s degree or Associate degree in Information Technology

Tools

ITSM ticketing platforms

Backup software

Job description

Job description:

• Provide onsite and remote support for desktops, laptops, printers, and standard peripherals.
• Troubleshoot and resolve hardware, software, and connectivity issues.
• Perform system reimaging, virus removal, and patch updates.
• Assist in the backup and recovery of user data and configurations.
• Document support activities and update configuration records.
• Coordinate with vendors for hardware replacement and warranty claims.
• Support software installations, user onboarding, and device configuration.
• Escalate issues to L2/L3 support teams as necessary.

Qualifications:

• Bachelor’s degree or Associate degree in Information Technology or related field.
• 2–4 years of experience in desktop support or IT field services.
• Certifications such as CompTIA A+, Microsoft Modern Desktop Associate preferred.
• Strong working knowledge of Windows OS and desktop applications.
• Basic understanding of networking and system recovery procedures.
• Experience with backup software and endpoint recovery.
• Proficient in remote desktop tools and ITSM ticketing platforms.
• Excellent customer service, communication, and documentation skills.
• Can work FULLY ONSITE (Cubao)