On-site IT Support Specialist — Pasig

Philippine Vending Corporation; Pasig; Hybrid; PHP 360,000 - 480,000; Full time

Job summary

Philippine Vending Corporation IT Specialist role provides fast and efficient technical support to keep IT systems running smoothly for user productivity. The candidate should be a BS IT/CS/CE graduate with 1–3 years in IT support, strong troubleshooting for desktops, Windows OS, networking, and printer peripherals.

The role includes assisting users with system access and password resets, escalating complex issues when needed, and logging IT incidents to ensure reliable service delivery.

Qualifications

• Candidate must be a College Graduate (BS IT / CS / CE or related).
• 1–3 years of experience in IT support, helpdesk, or technical support.
• Troubleshooting desktop/laptop hardware and software issues.
• Windows OS installation and configuration.
• Basic network troubleshooting (LAN, WiFi, internet issues).
• Printer and peripheral support.
• Microsoft Office / Microsoft 365 support.
• Basic knowledge of Active Directory (user creation, password reset).

Responsibilities

• Provide first-level IT support to end-users (onsite and remote).
• Troubleshoot hardware, software, printer, and network-related issues.
• Install, configure, and maintain desktops, laptops, and applications.
• Assist users with system access, password resets, and basic account issues.
• Escalate complex issues to higher-level IT support when needed.
• Log and track IT incidents and service requests.

Skills

IT support

Hardware troubleshooting

Windows OS

LAN/WiFi troubleshooting

Printer support

Microsoft 365 support

Active Directory basics

Education

BS IT / CS / CE or related

Tools

Microsoft 365

Job description

The IT Specialist is responsible for providing technical support, resolving IT-related issues, and ensuring all IT equipment and systems are functioning properly. The role focuses on maintaining user productivity by delivering fast and efficient IT assistance.

Job Requirements

• Candidate must be a College Graduate (BS IT / Computer Science / Computer Engineering or related)
• At least 1–3 years of experience in IT support, helpdesk, or technical support.
• Knows troubleshooting desktop/laptop hardware and software issues
• Knows Windows OS installation and configuration
• Has a skill in basic network troubleshooting (LAN, WiFi, internet issues)
• Skills in printer and peripheral support
• Skills in Microsoft Office / Microsoft 365 support
• Basic knowledge of Active Directory (user creation, password reset)

Job Responsibilities

• Provide first-level IT support to end-users (onsite and remote)
• Troubleshoot hardware, software, printer, and network-related issues
• Install, configure, and maintain desktops, laptops, and applications
• Assist users with system access, password resets, and basic account issues
• Escalate complex issues to higher-level IT support when needed
• Log and track IT incidents and service requests