Senior IT Support Specialist: Australian SME Cloud & AD

First Focus AU; Pasig; Hybrid; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Health insurance (HMO)

Ten paid study days

25 days paid leave annually

Employee referral program

Job summary

First Focus AU is looking for a Senior Support Technician to join their team in the Philippines. This role involves providing remote and phone-based support to Australian clients, serving as a technical SME for various environments, and tackling Level 2 and Level 3 issues.

The ideal candidate should have strong experience in Active Directory, Windows Server, and customer service principles. Benefits include health insurance, paid study days, and hybrid working arrangements.

Qualifications

• Solid knowledge of AD replication, DNS, and GPO.
• Strong experience in end-user support.
• Familiarity with ticketing systems.

Responsibilities

• Provide remote and phone-based support to Australian clients.
• Act as the technical SME for assigned environments.
• Collaborate with project engineers to maintain best-practice environments.

Skills

Active Directory

Remote support

Windows Server

Azure

M365

Customer service

Tools

ConnectWise

Job description

First Focus AU is looking for a Senior Support Technician to join their team in the Philippines. This role involves providing remote and phone-based support to Australian clients, serving as a technical SME for various environments, and tackling Level 2 and Level 3 issues.

The ideal candidate should have strong experience in Active Directory, Windows Server, and customer service principles. Benefits include health insurance, paid study days, and hybrid working arrangements.