Senior IT Operations Engineer

Sercomm; Laguna; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Sercomm is seeking an experienced IT Senior Operations Engineer in the Philippines, Laguna. Responsibilities include daily operation, maintenance, troubleshooting, and technical optimization of IT infrastructure and server platforms. The role emphasizes hands-on support to ensure stable operations in both office and factory environments.

Suitable candidates should possess a Bachelor’s degree and at least 10 years of IT experience, specifically in network and server operations. Strong troubleshooting skills and the ability to manage critical incidents are essential.

Qualifications

• Minimum 10 years of experience in IT infrastructure or network administration.
• At least 5 years of hands-on experience in firewall and network switch administration.
• Ability to support on-call duties and handle urgent incidents.

Responsibilities

• Perform daily configuration and troubleshooting of network devices.
• Manage and monitor VMware platforms and servers.
• Support IT operations in office and production environments.
• Maintain documentation and compliance with IT standards.

Skills

Network and Security Operations

Server and Virtualization Operations

Troubleshooting capability

Firewall and switch administration

VMware and server maintenance

Education

Bachelor’s degree in Computer Science, Computer Engineering, or Information Technology

Tools

VMware

Windows Server

Linux Server

Job description

The IT Senior Operations Engineer is responsible for daily operation, maintenance, troubleshooting, and technical optimization of the company’s IT infrastructure and server platforms. This role focuses on hands‑on technical support to ensure stable operation of networks, servers, virtualization platforms, and related IT services in both office and factory environments.

Key Responsibilities

1. Network and Security Operations

• Perform daily configuration, maintenance, inspection, and troubleshooting of firewalls, switches, wireless access points, and routers.
• Handle incidents related to LAN, WAN, Internet, VPN, and Wi‑Fi connectivity to ensure stable and reliable network services.
• Support the execution of network security policies, access control, port management, device hardening, and routine change activities.
• Assist in analyzing network bottlenecks, link issues, and device alarms, and provide technical improvement suggestions.

2. Server and Virtualization Operations

• Manage, monitor, maintain, and troubleshoot VMware platforms as well as Windows and Linux servers.
• Perform server installation, configuration, account and permission maintenance, system updates, patch deployment, and service checks.
• Support daily backup verification, log review, system health monitoring, and recovery operations.
• Assist in maintaining AD, DNS, file services, application services, and other core infrastructure platforms.

3. Site Support and Incident Handling

• Support IT infrastructure operations in both office and production environments, including endpoints, network access, system connectivity, and daily issue handling.
• Perform fast analysis, isolation, troubleshooting, and escalation of server, network, and system-related incidents.
• Work with other IT members or supervisors to complete system cutover, equipment replacement, server room adjustment, and maintenance window tasks.
• Support the stable operation of production-related IT equipment and network environments to minimize impact on manufacturing operations.

4. Documentation and Process Compliance

• Maintain device inventories, configuration records, maintenance logs, incident reports, and operation documents as required.
• Execute daily operation and change activities in accordance with company IT standards, SOPs, and ISO requirements.
• Document common issues, resolutions, and troubleshooting steps to improve team knowledge sharing and reusability.

Qualifications

1. Education

• Bachelor’s degree or above in Computer Science, Computer Engineering, Information Technology, or related disciplines.

2. Experience

• Minimum 10 years of experience in IT infrastructure, system operations, or network administration.
• At least 5 years of hands‑on experience in firewall and network switch administration.
• At least 5 years of hands‑on experience in VMware, Windows Server, and Linux server operations.

3. Technical Skills

• Familiar with enterprise network architecture, switches, firewalls, wireless networks, and common network troubleshooting methods.
• Familiar with daily administration of VMware environments, including virtual machines, host resources, storage, and runtime monitoring.
• Familiar with installation, configuration, maintenance, permission control, and service troubleshooting of Windows and Linux servers.
• Strong troubleshooting capability and ability to independently resolve common infrastructure and system issues.
• Responsible, execution‑oriented, and capable of handling issues with good judgment and responsiveness.
• Able to support on‑call duties, overtime work, or urgent incident handling when required.

Preferred Qualifications

• Experience in manufacturing plant IT operations is preferred.
• Familiarity with AD, backup systems, monitoring systems, and server room environment management is an advantage.
• Professional certifications such as CCNP, VCP, MCSE, and RHCE are preferred.
• Ability to communicate in Chinese is an added advantage, as the role requires close collaboration with teams in China and Taiwan