Senior IT Specialist

Kinect Incorporated; Manila; On-site; PHP 279,000 - 390,600; Full time

Job summary

A technology company situated in Metro Manila is seeking an IT Technician to lead daily IT operations, ensuring system stability and compliance with data privacy laws. Responsibilities include troubleshooting, system maintenance, and user support. Ideal candidates should have a degree in Computer Science or related fields alongside skills in Microsoft Office and problem-solving. Certification in IT is a plus, and candidates must be flexible regarding work schedules.

Qualifications

• Knowledge of internet security and data privacy.
• Certification as an IT Technician is an advantage.

Responsibilities

• Set up workstations with computers and necessary peripheral devices.
• Install and configure appropriate software according to specifications.
• Ensure security and privacy of networks through proper data storage.
• Provide orientation and guidance to users on new software and equipment.
• Perform troubleshooting to diagnose and resolve IT issues.
• Maintain records of repairs, fixes, and maintenance schedules.
• Liaise with ISPs and service providers to maintain service levels.
• Document all system irregularities and IT-related activities.

Skills

Proficient in Microsoft Office products

Excellent diagnostic and problem-solving skills

Excellent verbal and written communication skills

Flexible and amenable to working weekends, shifting schedules, and holidays

Professional, enthusiastic, and customer-service oriented

Proven time management skills with the ability to multitask

Strong attention to detail with a high level of accuracy

Education

Degree in Computer Science, Engineering, or related field

Job description

Job Description

Leads and maintains day-to-day IT operations, ensuring system stability, on-time reporting, and disciplined documentation standards across all IT processes.

Documentation is considered a core deliverable, not a secondary task.

ROLES AND RESPONSIBILITIES

• Set up workstations with computers and necessary peripheral devices (routers, printers, etc.)
• Check computer hardware and accessories to ensure functionality
• Install and configure appropriate software and functions according to specifications
• Develop and maintain local networks in ways that optimize performance
• Ensure security and privacy of networks and computer systems through the setup of safe data storage with measures against hacking and compromise of data
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Organize and schedule upgrades and maintenance without deterring others from completing their work
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.)
• Maintain records and logs of repairs, fixes, and maintenance schedules
• Identify computer or network equipment shortages and place orders
• Comply with relevant laws surrounding data privacy
• Manage IT policies and assets, including issuance of equipment and inventory management
• Conduct inventory activities to identify working and non-working equipment
• Submit purchase requisition forms and other procurement-related documents for additional or replacement IT equipment or parts
• Liaise with ISPs and other service providers to maintain service levels based on SLAs
• Assist staff requiring IT assistance received through chats and emails
• Document all system irregularities and IT-related activities
• Conduct the company’s business continuity process as necessary
• Provide inputs or draft IT-related policies to maintain secure data and equipment health
• Upgrade systems with new releases and patches
• Ensure safekeeping of all IT equipment
• Store non-assigned equipment in designated storage areas within the work premises
• Issue or replace IT equipment as needed
• Maintain system health and conduct PC updates when necessary or as scheduled
• Monitor performance and maintain systems according to requirements
• Perform routine system audits

QUALIFICATIONS

• Degree in Computer Science, Engineering, or a related field
• Knowledge of internet security and data privacy

EXPERIENCE

• Experience in delivering training courses
• Certification as an IT Technician is an advantage

SKILLS

• Proficient in Microsoft Office products
• Excellent diagnostic and problem-solving skills
• Excellent verbal and written communication skills
• Flexible and amenable to working weekends, shifting schedules, and holidays
• Professional, enthusiastic, and customer-service oriented
• Proven time management skills with the ability to multitask
• Strong attention to detail with a high level of accuracy