IT Operations Manager

Asticom Technology Inc; Metro Manila; On-site; PHP 900,000 - 1,800,000; Full time

Job summary

Asticom Technology Inc in the Philippines is seeking a Senior IT Operations Manager to lead end-to-end IT operations, ensuring system availability, performance optimization and incident response across the organization.

You will mentor teams, implement ITIL-aligned policies, manage infrastructure, cloud environments, security and compliance, and drive continual improvements through metrics and governance.

Qualifications

• Minimum 5–10 years' experience in IT operations management or senior technical leadership.
• Proven expertise in managing IT infrastructure, including servers, networks, databases and cloud environments.
• Strong knowledge of IT service management frameworks such as ITIL and industry best practices.
• Experience with system monitoring tools, ticketing systems and IT asset management platforms.
• Demonstrated ability to lead, develop and motivate technical teams in a fast-paced environment.
• Excellent problem-solving skills with root-cause analysis and preventative measures.

Responsibilities

• Oversee IT operations activities including system monitoring, maintenance, incident management, and performance optimisation.
• Lead, supervise and mentor IT operations staff, fostering a culture of continuous improvement and professional development.
• Develop and implement IT operations policies, procedures and best practices aligned with industry standards and regulatory requirements.
• Manage IT infrastructure including servers, networks, storage systems and data centre operations to ensure high availability and minimal downtime.
• Monitor system performance, capacity planning and resource allocation to support business growth and scalability.
• Coordinate with other IT departments and business units to ensure seamless integration of technology solutions.
• Manage vendor relationships and third-party service providers to ensure service level agreements are met.
• Establish and maintain disaster recovery and business continuity plans to protect critical systems and data.
• Prepare regular operational reports and metrics to communicate performance to senior management.
• Identify opportunities for process improvement, cost optimisation and technological advancement.

Skills

IT operations management

IT infrastructure management

Team leadership

ITIL framework

System monitoring

Incident management

Capacity planning

Vendor management

Security & compliance

Project management

Education

Bachelor's degree in Information Technology or Computer Science

ITIL Foundation certification

CompTIA A+

CompTIA Network+

Cloud certifications (AWS/Azure)

Tools

Monitoring tools

Ticketing systems

IT asset management platforms

Cloud environments

Data centre operations

Job description

Key responsibilities

• Oversee and manage all IT operations activities including system monitoring, maintenance, incident management and performance optimisation

• Lead, supervise and mentor IT operations staff, fostering a culture of continuous improvement and professional development

• Develop and implement IT operations policies, procedures and best practices aligned with industry standards and regulatory requirements

• Manage IT infrastructure including servers, networks, storage systems and data centre operations to ensure high availability and minimal downtime

• Monitor system performance, capacity planning and resource allocation to support business growth and scalability

• Coordinate with other IT departments and business units to ensure seamless integration of technology solutions

• Manage vendor relationships and third-party service providers to ensure service level agreements are met

• Establish and maintain disaster recovery and business continuity plans to protect critical systems and data

• Prepare regular operational reports and metrics to communicate performance to senior management

• Identify opportunities for process improvement, cost optimisation and technological advancement

What we\'re looking for

• Minimum 5-10 years\' experience in IT operations management or similar senior technical leadership roles

• Proven expertise in managing IT infrastructure, including servers, networks, databases and cloud environments

• Strong knowledge of IT service management frameworks such as ITIL and industry best practices

• Experience with system monitoring tools, ticketing systems and IT asset management platforms

• Demonstrated ability to lead, develop and motivate technical teams in a fast-paced environment

• Excellent problem-solving skills with a focus on root cause analysis and preventative measures

• Strong communication and interpersonal skills with the ability to work effectively across all organisational levels

• Understanding of IT security, compliance requirements and data protection principles

• Project management capabilities with experience overseeing infrastructure projects and implementations

• Bachelor\'s degree in Information Technology, Computer Science or related field, or equivalent professional experience

• Relevant certifications such as ITIL Foundation, CompTIA A+, Network+, or cloud certifications are highly desirable