Senior IT Asset Management Analyst - ServiceNow HAM Pro

ERNI Philippines; Mandaluyong; Hybrid; PHP 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Career Stability

Skill Enhancement

Baby Basket

Fruit Basket

Office Perks

Job summary

ERNI Development Center Philippines Inc. seeks a Senior IT Asset Management Analyst to drive HAM Pro initiatives and oversee ServiceNow configurations with the third-party vendor. You will define requirements for hardware stockrooms, lifecycle stages, CMDB reconciliation, and ITAM workflows, ensuring data quality and governance across platforms.

Location: Ortigas, Mandaluyong City. Work Setup: Hybrid (onsite at least once a week). Work Schedule: 8:00 AM - 5:00 PM, Manila Time.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business Management, or related field.
• Minimum 5 years in IT Asset Management or IT Service Management.
• Strong knowledge of ServiceNow HAM Pro, including hardware stockrooms, asset lifecycle management, asset normalization, CMDB and reconciliation.
• Strong understanding of ServiceNow platform capabilities: Business Rules, UI Policies, Flow Designer/Workflow, ACLs, and Performance Analytics/reporting.
• Working knowledge of Flexera or equivalent IT asset/software asset management tools with API/MID Server integration.
• ITIL certification or strong ITIL practices preferred; strong analytical, documentation, and stakeholder skills.

Responsibilities

• Act as the technical interface with the ServiceNow implementation vendor for HAM Pro.
• Define and validate requirements for hardware stockrooms, asset lifecycle stages/models, asset normalization, CMDB reconciliation, and ITAM workflows.
• Review and test ServiceNow configurations, including Flow Designer/Workflow, Business Rules, UI Policies, ACLs, and reporting/Performance Analytics.
• Oversee and validate ServiceNow HAM Pro and Flexera integrations, including API/MID Server connectivity, asset reconciliation, and data quality.
• Ensure accurate tracking of asset ownership, lifecycle status, financial attributes, and compliance across ITAM systems such as ServiceNow, Flexera, and Oracle FAR.
• Develop and maintain IT asset governance policies, standards, procedures, and controls.
• Define ITAM KPIs, data quality metrics, and control checkpoints and collaborate with vendor on their implementation.
• Develop and review asset inventory, lifecycle, compliance, and risk reports/dashboards.
• Identify ITAM gaps, risks, and control issues and oversee corrective actions with the vendor.
• Review vendor technical deliverables, testing results, documentation, and support acceptance testing.

Skills

HAM Pro

IT Asset Management

ServiceNow

Vendor management

Stakeholder management

Data analysis

Documentation

Communication

Education

Bachelor's degree in IT/CS/Engineering/Business

Tools

ServiceNow HAM Pro

Flexera

Oracle FAR

Job description

ERNI Development Center Philippines Inc. seeks a Senior IT Asset Management Analyst to drive HAM Pro initiatives and oversee ServiceNow configurations with the third-party vendor. You will define requirements for hardware stockrooms, lifecycle stages, CMDB reconciliation, and ITAM workflows, ensuring data quality and governance across platforms.

Location: Ortigas, Mandaluyong City. Work Setup: Hybrid (onsite at least once a week). Work Schedule: 8:00 AM - 5:00 PM, Manila Time.