Senior IT Asset Management Analyst - HAM Pro (Hybrid)

ERNI; Manila; Hybrid; PHP 1,339,000 - 2,009,000; Full time

Benefits offered by this job

Career Stability

Skill Enhancement

Baby Basket

Fruit Basket

Office Perks

Job summary

ERNI Development Center Philippines Inc. in Mandaluyong is seeking a Senior IT Asset Management Analyst to drive HAM Pro implementations and ITAM governance across ServiceNow and Flexera.

You will partner with a third-party vendor, define requirements for asset lifecycles, CMDB reconciliation, and reporting, and ensure governance, compliance, and data quality across ERNI's IT assets. Hybrid setup with on-site weekly requirements; project-based role with potential extension and training

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business Management, or related field.
• Minimum 5 years of experience in IT Asset Management, IT Service Management, or related IT operations.
• Strong technical knowledge of ServiceNow HAM Pro, including: Hardware stockrooms, Asset lifecycle management, Asset normalization, CMDB and reconciliation.
• Understanding of ServiceNow capabilities: Business Rules, UI Policies, Flow Designer/Workflow, ACLs, and Performance Analytics/reporting.
• Working knowledge of Flexera or equivalent IT asset/software asset management tools and their integration with ServiceNow via APIs or MID Server.
• Strong understanding of IT asset lifecycle management, governance, compliance and controls.
• Experience in ITAM policy/process development and performance reporting.
• Strong analytical, documentation, and data management skills; excellent communication and stakeholder management.

Responsibilities

• Act as the technical interface with the ServiceNow implementation vendor for HAM Pro.
• Define and validate requirements for hardware stockrooms, asset lifecycle stages/models, asset normalization, CMDB reconciliation, and ITAM workflows.
• Review and test ServiceNow configurations, including Flow Designer/Workflow, Business Rules, UI Policies, ACLs, and reporting/Performance Analytics.
• Oversee and validate ServiceNow HAM Pro and Flexera integrations, including API/MID Server connectivity, asset reconciliation, and data quality.
• Ensure accurate tracking of asset ownership, lifecycle status, financial attributes, and compliance across ITAM systems such as ServiceNow, Flexera, and Oracle FAR.
• Develop and maintain IT asset governance policies, standards, procedures, and controls.
• Define ITAM KPIs, data quality metrics, and control checkpoints and work with the vendor on their implementation.
• Develop and review asset inventory, lifecycle, compliance, and risk reports/dashboards.
• Identify ITAM gaps, risks, and control issues and oversee corrective actions with the vendor.
• Review vendor technical deliverables, testing results, documentation, and support acceptance testing.

Skills

ServiceNow HAM Pro

IT Asset Management

Asset lifecycle management

CMDB reconciliation

APIs integration

Vendor coordination

Stakeholder management

Documentation

Education

Bachelor's degree in Information Technology, Computer Science, Engineering, Business Management, or related field

Tools

ServiceNow

Flexera

Oracle FAR

MID Server

Job description

ERNI Development Center Philippines Inc. in Mandaluyong is seeking a Senior IT Asset Management Analyst to drive HAM Pro implementations and ITAM governance across ServiceNow and Flexera.

You will partner with a third-party vendor, define requirements for asset lifecycles, CMDB reconciliation, and reporting, and ensure governance, compliance, and data quality across ERNI's IT assets. Hybrid setup with on-site weekly requirements; project-based role with potential extension and training