Senior IT Asset Management Analyst — HAM Pro Specialist

ERNI; Mandaluyong; Hybrid; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Career stability

Free training & certifications

Baby basket

Fruit basket

Office snacks & coffee

Job summary

ERNI is seeking a Senior IT Asset Management Analyst in Ortigas, Mandaluyong City to support ITAM digital enhancements with a strong focus on ServiceNow HAM Pro. The role acts as the technical counterpart to a third‑party ServiceNow vendor, defining requirements, overseeing implementation, and ensuring governance and processes alignment.

Location: Ortigas, Mandaluyong City; Work setup is hybrid with onsite reporting at least once a week.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business Management, or related field.
• Minimum 5 years of experience in IT Asset Management, IT Service Management, or related IT operations.
• Strong knowledge of ServiceNow HAM Pro, including hardware stockrooms, asset lifecycle, asset normalization, CMDB reconciliation, and related capabilities.

Responsibilities

• Act as the technical interface with the ServiceNow implementation vendor for HAM Pro.
• Define and validate requirements for hardware stockrooms, asset lifecycle stages/models, asset normalization, CMDB reconciliation, and ITAM workflows.
• Review and test ServiceNow configurations, including Flow Designer/Workflow, Business Rules, UI Policies, ACLs, and reporting/Performance Analytics.
• Oversee and validate ServiceNow HAM Pro and Flexera integrations, including API/MID Server connectivity, asset reconciliation, and data quality.
• Ensure accurate tracking of asset ownership, lifecycle status, financial attributes, and compliance across ITAM systems.
• Develop and maintain IT asset governance policies, standards, procedures, and controls.

Skills

ServiceNow HAM Pro

Asset normalization

CMDB reconciliation

APIs & MID Server

IT service management

Education

Bachelor's degree in IT/CS/Engineering/Business Management

Tools

Flexera

ServiceNow platform

Job description

ERNI is seeking a Senior IT Asset Management Analyst in Ortigas, Mandaluyong City to support ITAM digital enhancements with a strong focus on ServiceNow HAM Pro. The role acts as the technical counterpart to a third‑party ServiceNow vendor, defining requirements, overseeing implementation, and ensuring governance and processes alignment.

Location: Ortigas, Mandaluyong City; Work setup is hybrid with onsite reporting at least once a week.