Senior IT Analyst (ServiceNow HAMPro / ITSM AND ITAM)

APW Tech; Mandaluyong; Hybrid; PHP 900,000 - 1,800,000; Full time

Job summary

APW Tech is seeking a Senior IT Analyst with deep expertise in IT Asset Management (ITAM) and ServiceNow HAM Pro to lead hardware asset initiatives. The role involves governance, lifecycle management, data quality, and stakeholder coordination across platforms and vendors.

The ideal candidate will review designs, validate configurations, and drive improvements in asset data, reporting, and compliance within a hybrid work environment comprising three days onsite and two days remote.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business Management, or related field.
• 5+ years of experience in IT Asset Management (ITAM), IT Service Management (ITSM), or related IT operations environments.
• Strong hands-on knowledge of ServiceNow HAM Pro including hardware stockrooms, asset lifecycle management, asset reconciliation, normalization, and CMDB.
• Working knowledge of ServiceNow capabilities: business rules, UI policies, Flow Designer, Workflow, ACLs, Performance Analytics, ServiceNow reporting.
• Experience with Flexera or similar software asset management platforms.
• Understanding of ServiceNow integrations using APIs and MID Server.
• Strong knowledge of IT asset governance, compliance, and lifecycle management.
• Experience developing asset management policies, controls, and reporting frameworks.
• Strong analytical, documentation, communication, and stakeholder management skills.
• Experience working with vendors, reviewing technical deliverables, and managing solution implementations is highly preferred.

Responsibilities

• Lead and oversee ServiceNow HAM Pro initiatives and enhancements.
• Define and validate hardware asset lifecycle processes, governance standards, and compliance controls.
• Review technical designs, workflows, configurations, and reporting solutions related to IT asset management.
• Collaborate with cross-functional teams to improve asset data quality, reconciliation, and process efficiency.
• Develop dashboards, reports, KPIs, and analytics related to asset inventory, compliance, and lifecycle status.
• Identify process gaps and risks and drive continuous improvements across the IT asset management function.
• Partner with internal stakeholders and external vendors to ensure successful delivery of solutions and integrations.

Skills

IT Asset Mgmt

ITSM

HAM Pro

APIs

MID Server

Governance

Vendor Mgmt

Stakeholder Mgmt

Analytics

Documentation

Education

Bachelor's degree in IT/CS/Eng/Business

Tools

ServiceNow HAM Pro

Flexera

ServiceNow Platform

MID Server

Reporting

Job description

Location: Mandaluyong City
Work Setup: Hybrid (3 days onsite, 2 days work from home)
Schedule: Dayshift (Monday to Friday)

About the Role

We are looking for a highly skilled Senior IT Analyst with strong expertise in IT Asset Management (ITAM) and ServiceNow Hardware Asset Management Professional (HAM Pro). This role will serve as the technical lead and subject matter expert for hardware asset management initiatives, working closely with stakeholders, platform teams, and external partners to drive the implementation, optimization, and governance of IT asset management processes.

The ideal candidate will possess deep knowledge of ServiceNow HAM Pro and IT asset lifecycle management, with the ability to review technical designs, validate configurations, and ensure alignment with business and governance requirements.

Key Responsibilities

• Lead and oversee ServiceNow HAM Pro initiatives and enhancements.

• Define and validate hardware asset lifecycle processes, governance standards, and compliance controls.

• Review technical designs, workflows, configurations, and reporting solutions related to IT asset management.

• Collaborate with cross-functional teams to improve asset data quality, reconciliation, and process efficiency.

• Develop dashboards, reports, KPIs, and analytics related to asset inventory, compliance, and lifecycle status.

• Identify process gaps and risks and drive continuous improvements across the IT asset management function.

• Partner with internal stakeholders and external vendors to ensure successful delivery of solutions and integrations.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business Management, or a related field.

• At least 5 years of experience in IT Asset Management (ITAM), IT Service Management (ITSM), or related IT operations environments.

• Strong hands-on knowledge of ServiceNow Hardware Asset Management Professional (HAM Pro), including:

  • Hardware Stockrooms

  • Asset Lifecycle Management

  • Asset Reconciliation

  • Normalization

  • CMDB (Configuration Management Database)

• Working knowledge of ServiceNow platform capabilities, including:

  • Business Rules

  • UI Policies

  • Flow Designer

  • Workflow

  • ACLs

  • Performance Analytics

  • ServiceNow Reporting

• Experience with Flexera or similar software asset management platforms.

• Understanding of ServiceNow integrations using APIs and MID Server.

• Strong knowledge of IT asset governance, compliance, and lifecycle management.

• Experience developing asset management policies, controls, reporting frameworks, and operational metrics.

• Strong analytical, documentation, communication, and stakeholder management skills.

• Experience working with vendors, reviewing technical deliverables, and managing solution implementations is highly preferred.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)

• ServiceNow ITAM / HAM Pro Certifications

• ITIL v4 Certification or strong ITIL knowledge

If you're passionate about IT Asset Management and have strong ServiceNow HAM Pro expertise, we'd love to hear from you.