IT Asset Management Analyst

ERNI Philippines; Mandaluyong; Hybrid; PHP 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Career Stability

Skill Enhancement

Baby Basket

Fruit Basket

Office Perks

Job summary

ERNI Development Center Philippines Inc. seeks a Senior IT Asset Management Analyst to drive HAM Pro initiatives and oversee ServiceNow configurations with the third-party vendor. You will define requirements for hardware stockrooms, lifecycle stages, CMDB reconciliation, and ITAM workflows, ensuring data quality and governance across platforms.

Location: Ortigas, Mandaluyong City. Work Setup: Hybrid (onsite at least once a week). Work Schedule: 8:00 AM - 5:00 PM, Manila Time.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business Management, or related field.
• Minimum 5 years in IT Asset Management or IT Service Management.
• Strong knowledge of ServiceNow HAM Pro, including hardware stockrooms, asset lifecycle management, asset normalization, CMDB and reconciliation.
• Strong understanding of ServiceNow platform capabilities: Business Rules, UI Policies, Flow Designer/Workflow, ACLs, and Performance Analytics/reporting.
• Working knowledge of Flexera or equivalent IT asset/software asset management tools with API/MID Server integration.
• ITIL certification or strong ITIL practices preferred; strong analytical, documentation, and stakeholder skills.

Responsibilities

• Act as the technical interface with the ServiceNow implementation vendor for HAM Pro.
• Define and validate requirements for hardware stockrooms, asset lifecycle stages/models, asset normalization, CMDB reconciliation, and ITAM workflows.
• Review and test ServiceNow configurations, including Flow Designer/Workflow, Business Rules, UI Policies, ACLs, and reporting/Performance Analytics.
• Oversee and validate ServiceNow HAM Pro and Flexera integrations, including API/MID Server connectivity, asset reconciliation, and data quality.
• Ensure accurate tracking of asset ownership, lifecycle status, financial attributes, and compliance across ITAM systems such as ServiceNow, Flexera, and Oracle FAR.
• Develop and maintain IT asset governance policies, standards, procedures, and controls.
• Define ITAM KPIs, data quality metrics, and control checkpoints and collaborate with vendor on their implementation.
• Develop and review asset inventory, lifecycle, compliance, and risk reports/dashboards.
• Identify ITAM gaps, risks, and control issues and oversee corrective actions with the vendor.
• Review vendor technical deliverables, testing results, documentation, and support acceptance testing.

Skills

HAM Pro

IT Asset Management

ServiceNow

Vendor management

Stakeholder management

Data analysis

Documentation

Communication

Education

Bachelor's degree in IT/CS/Engineering/Business

Tools

ServiceNow HAM Pro

Flexera

Oracle FAR

Job description

Why ERNI is the Perfect Place for You:

• International Exposure:Work with global clients on cutting-edge projects.
• Inclusive Culture:Thrive in a collaborative and diverse work environment.
• Career Development:Enjoy continuous learning and professional growth opportunities.

Perks and Benefits:

• Career Stability:Enjoy a stable career path with ample project opportunities.
• Skill Enhancement:Access free training and certifications.
• Baby Basket:To welcome your newborn to the ERNI family.
• Fruit Basket:Boost of vitamins during hospitalization.
• Office Perks:Enjoy free snacks and coffee.

Growth and Opportunities:

• Free Training:Advance your skills through technical and non-technical training.
• Challenging Projects:Engage in complex software projects across MedTech, Industry, Finance, and Transportation.
• Supportive Environment:Benefit from a team dedicated to guiding and supporting yoursuccess.
• Recognition and Advancement:Receive acknowledgment for your efforts and opportunities for promotion.
• Open Communication:Experience transparency and value your input in our culture.

Flexibility:

• Hybrid Work Setup:Combining days in the office with flexibility to work from home.

Events:

• Connect and Celebrate:Participate in a variety of events, including Leisure, Summer, Family, Social, and Year-End gatherings.

What are our wishes?

We are looking for a Senior IT Asset Management Analyst to support IT Asset Management (ITAM) digital enhancements, with a strong focus on ServiceNow Hardware Asset Management Professional (HAM Pro).

The role will serve as the technical counterpart to a third-party ServiceNow vendor, responsible for defining requirements, overseeing technical implementation, reviewing configurations, validating deliverables, and ensuring alignment with ITAM governance and processes.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business Management, or related field.
• Minimum 5 years of experience in IT Asset Management, IT Service Management, or related IT operations.
• Strong technical knowledge of ServiceNow HAM Pro, including:
  • Hardware stockrooms
  • Asset lifecycle management
  • Asset normalization
  • CMDB and reconciliation
• Strong understanding of ServiceNow platform capabilities such as Business Rules, UI Policies, Flow Designer/Workflow, ACLs, and Performance Analytics/reporting.
• Working knowledge of Flexera or equivalent IT asset/software asset management tools and their integration with ServiceNow through APIs or MID Server.
• Strong understanding of IT asset lifecycle management, governance, compliance, and controls.
• Experience in ITAM policy/process development and performance reporting.
• Strong analytical, documentation, and data management skills.
• Excellent communication and stakeholder management skills.

Qualifications / Preferred

• Experience managing or overseeing third-party IT vendors or system integrators.
• Experience reviewing technical designs, configurations, test results, and conducting acceptance testing.
• ServiceNow Certified System Administrator (CSA) and/or HAM Pro/ITAM micro-certification is strongly preferred.
• ITIL certification or strong working knowledge of ITIL practices is preferred.

How can you contribute to the team?

Key Responsibilities

• Act as the technical interface with the ServiceNow implementation vendor for HAM Pro.
• Define and validate requirements for hardware stockrooms, asset lifecycle stages/models, asset normalization, CMDB reconciliation, and ITAM workflows.
• Review and test ServiceNow configurations, including Flow Designer/Workflow, Business Rules, UI Policies, ACLs, and reporting/Performance Analytics.
• Oversee and validate ServiceNow HAM Pro and Flexera integrations, including API/MID Server connectivity, asset reconciliation, and data quality.
• Ensure accurate tracking of asset ownership, lifecycle status, financial attributes, and compliance across ITAM systems such as ServiceNow, Flexera, and Oracle FAR.
• Develop and maintain IT asset governance policies, standards, procedures, and controls.
• Define ITAM KPIs, data quality metrics, and control checkpoints and work with the vendor on their implementation.
• Develop and review asset inventory, lifecycle, compliance, and risk reports/dashboards.
• Identify ITAM gaps, risks, and control issues and oversee corrective actions with the vendor.
• Review vendor technical deliverables, testing results, documentation, and support acceptance testing.

Location: Ortigas, Mandaluyong City

Work Setup: Hybrid (required to report onsite at least once a week, subject to project and business needs)

Work Schedule: 8:00 AM - 5:00 PM, Manila Time

Type: Project-based (minimum 1 year, subject to extension) / Staff Augmentation

• Switzerland
• Germany
• Spain
• Slovakia
• Romania
• Philippines
• Singapore
• USA

ERNI Development Center Philippines Inc., 9th Floor, Lica Malls Shaw, 500 Shaw Boulevard, 1555, Mandaluyong City, Philippines

[phone] | www.betterask.erni | [e-mail]