Senior HVAC Service Operations Lead

Viventis Search Asia; Parañaque; Hybrid; PHP 1,200,000 - 2,000,000; Full time

Job summary

Viventis Search Asia in the Philippines seeks a Service Operation Manager to design and lead service fulfilment programs, schedules, and energy-efficient project delivery. This hybrid-role position mentors field engineers, oversees budgets, and drives quality across HVAC services.

The role requires senior technical leadership, strong project management, and the ability to coordinate with service leaders to achieve operational excellence while ensuring safety and regulatory compliance.

Qualifications

• Diploma or Bachelor in HVAC/Electrical/Electronic/Mechanical/Industrial Engineering.
• 5+ years in HVAC-related roles.
• Experience with multiple HVAC products (chiller, airside, unitary).
• Familiar with BMS, CMMS, schematics, and mechanical codes.
• Strong analytical and project management skills; clear stakeholder communication.
• Active HVAC license is a plus.

Responsibilities

• Manages day-to-day field service technician activities involving installation, modification, and repair of equipment and systems.
• Supervise, schedule, and mentor a team of Service Team Leader and Project Engineers.
• Provide advanced hands-on troubleshooting and diagnostics for complex on-site issues.
• Ensure operations adhere to safety regulations, environmental standards, and certifications by adopting energy-efficient technologies.
• Ensure maintenance contracts for service are fulfilled and records are kept.
• Provides management information reports to Service Leaders to maximise performance and growth.
• Administers and supervises the service fulfillment processes for operational excellence.
• Monitors service personnel effectiveness and efficiency in relation to customer service.

Skills

Analytical problem-solving

Project management

Stakeholder communication

Leadership

HVAC product knowledge

Education

Diploma/Bachelor in HVAC/Electrical/Electronic/Mechanical/Industrial Engineering

Tools

BMS

CMMS software

Schematics reading

Mechanical codes

Job description

Viventis Search Asia in the Philippines seeks a Service Operation Manager to design and lead service fulfilment programs, schedules, and energy-efficient project delivery. This hybrid-role position mentors field engineers, oversees budgets, and drives quality across HVAC services.

The role requires senior technical leadership, strong project management, and the ability to coordinate with service leaders to achieve operational excellence while ensuring safety and regulatory compliance.