Senior HR Service Desk System Administrator

Datamatics; Manila; On-site; PHP 800,000 - 1,400,000; Full time

Job summary

Datamatics is seeking a ServiceNow professional to design, implement, and maintain enterprise solutions on the ServiceNow platform. You will work across HRSD, ITSM, and CSM modules to deliver scalable workflows and optimized user experiences.

Candidate should have 3-5 years of hands-on ServiceNow experience, strong JavaScript skills, and a track record of secure, maintainable deployments with automated tests and updates.

Qualifications

• 3-5 years of professional ServiceNow experience building and deploying solutions.
• Experience with HRSD or equivalent ITSM/CSM modules is preferred.
• Strong knowledge of ServiceNow configuration and security concepts (ACLs, RBAC).
• Proficiency with JavaScript, Flow Designer, and API-based integrations.

Responsibilities

• Build, maintain, and deploy ServiceNow solutions across modules.
• Develop and optimize API integrations (REST/SOAP) and Service Portal components.
• Manage deployment lifecycles, Update Sets, and automated tests.

Skills

JavaScript

Glide API

Business Rules

Client Scripts

Script Includes

ACLs

RBAC

Service Portal

HTML/CSS

ITSM/HRSD

Knowledge Management

User Administration

Upgrade/Deployment

Tools

ServiceNow

Flow Designer

REST API

SOAP API

Update Sets

ATF

Job description

Job Description: 3-5 years of professional experience building, maintaining, and deploying solutions on the ServiceNow platform. Experience in ServiceNow HR Service Delivery (HRSD) is preferred or equivalent technical experience in other enterprise modules such as ITSM (IT Service Management) or CSM (Customer Service Management).

Technical Knowledge Solid working knowledge of ServiceNow configuration, including service catalog maintenance, record producers, knowledge management, employee journey, and user administration. Experience with Flow Designer and workflow automation.

Familiarity ServiceNow’s Employee Document Management is an advantage. Advanced proficiency in JavaScript, Glide API, Business Rules, Client Scripts, and Script Includes. Strong understanding of platform security, including setting up ACLs, Role-Based Access Control, and managing user/group visibility to protect sensitive data.

Ability to recognize and mitigate technical debt, prioritizing out-of-the-box (OOTB) functionality to ensure the platform remains scalable, maintainable, and upgradeable. Experience building and maintaining API-based integrations (REST/SOAP) and developing Service Portal components (HTML, CSS, Widgets). Experience managing deployment lifecycles, using Update Sets, executing automated tests (ATF), and performing regular maintenance across environments.

Familiarity ServiceNow’s Employee Document Management is an advantage.