Senior System Administrator (HR Service Desk/ServiceNow)

APW Tech; Metro Manila; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

APW Tech is seeking a ServiceNow HR Service Delivery System Administrator to translate HR requirements into scalable configurations and maintain smooth operations. You’ll work with ITD and HR teams to deploy, test, and optimize the HRSD platform.

The ideal candidate has 3–5 years on the ServiceNow platform, strong JavaScript and Flow Designer skills, and experience with API integrations and service portal components.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering or a related technical field.
• 3-5 years of professional experience building, maintaining, and deploying solutions on the ServiceNow platform.
• Experience in ServiceNow HR Service Delivery (HRSD) is preferred or equivalent technical experience in other enterprise modules such as ITSM (IT Service Management) or CSM (Customer Service Management).
• Solid working knowledge of ServiceNow configuration, including service catalog maintenance, record producers, knowledge management, employee journey, and user administration.
• Experience with Flow Designer and workflow automation.
• Familiarity ServiceNow's Employee Document Management is an advantage.
• Advanced proficiency in JavaScript, Glide API, Business Rules, Client Scripts, and Script Includes.
• Strong understanding of platform security, including setting up ACLs, Role-Based Access Control, and managing user/group visibility to protect sensitive data.
• Ability to recognize and mitigate technical debt, prioritizing out-of-the-box (OOTB) functionality to ensure the platform remains scalable, maintainable, and upgradeable.
• Experience building and maintaining API-based integrations (REST/SOAP) and developing Service Portal components (HTML, CSS, Widgets).
• Experience managing deployment lifecycles, using Update Sets, executing automated tests (ATF), and performing regular maintenance across environments.

Responsibilities

• Provide technical administration, configuration, and development support for the ServiceNow HR Service Delivery module.
• Collaborate with ITD and HR teams to ensure system stability and timely resolution of issues.

Skills

ServiceNow HRSD

JavaScript

Flow Designer

Workflow automation

ACLs / RBAC

API integrations (REST/SOAP)

Service Portal (HTML, CSS, Widgets)

Update Sets

ATF

Security & data protection

Education

Bachelor's degree in Computer Science, Information Technology, Engineering or a related technical field

Job description

About the Role:

The HR Service Desk System Administrator provides technical administration, configuration, and development support for the ServiceNow HR Service Delivery module. The role translates HR business requirements, policy changes, and operational needs into effective, maintainable ServiceNow configurations, while working closely with ITD and HR teams to ensure system stability, efficient operations, and timely resolution of technical issues.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering or a related technical field.

• 3-5 years of professional experience building, maintaining, and deploying solutions on the ServiceNow platform.

• Experience in ServiceNow HR Service Delivery (HRSD) is preferred or equivalent technical experience in other enterprise modules such as ITSM (IT Service Management) or CSM (Customer Service Management).

• Solid working knowledge of ServiceNow configuration, including service catalog maintenance, record producers, knowledge management, employee journey, and user administration.

• Experience with Flow Designer and workflow automation.

• Familiarity ServiceNow's Employee Document Management is an advantage.

• Advanced proficiency in JavaScript, Glide API, Business Rules, Client Scripts, and Script Includes.

• Strong understanding of platform security, including setting up ACLs, Role-Based Access Control, and managing user/group visibility to protect sensitive data.

• Ability to recognize and mitigate technical debt, prioritizing out-of-the-box (OOTB) functionality to ensure the platform remains scalable, maintainable, and upgradeable.

• Experience building and maintaining API-based integrations (REST/SOAP) and developing Service Portal components (HTML, CSS, Widgets).

• Experience managing deployment lifecycles, using Update Sets, executing automated tests (ATF), and performing regular maintenance across environments.