System Administrator (HR Desk)

Careernet; Pasig; On-site; PHP 700,000 - 900,000; Full time

Job summary

Careernet is seeking a ServiceNow HR Service Delivery System Administrator for an onsite role in Pasig, Philippines. You will translate HR requirements into stable ServiceNow configurations, ensuring system stability and efficient operations.

You will build catalogs, workflows, and integrations, manage access controls, and support upgrades with governance. Strong English communication and CSA/CIS-HRSD certifications are valued.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering or a related technical field.
• 3–5 years of professional experience building, maintaining, and deploying solutions on the ServiceNow platform.
• Experience in ServiceNow HR Service Delivery (HRSD) is preferred or equivalent technical experience in ITSM/CSM.

Responsibilities

• Build and maintain service catalog items, record producers, and workflows using advanced scripting to meet requirements.
• Configure HRSD components, including Lifecycle Events and user criteria for stable configurations.
• Manage ACLs, data policies, and security settings to protect data and control visibility.
• Review change requests, prioritize out-of-the-box functionality for upgradeability and maintainability.
• Create and generate reports and dashboards for HRSD operations.
• Document all custom developments for ITD support and governance.
• Refine service catalogs and doc mgmt structures; ensure smooth integration with ServiceNow ecosystem.
• Collaborate with ITD to assess changes and maintain core architecture.
• Manage deployment lifecycles with Update Sets and automated tests across environments.
• Provide progress and performance updates to stakeholders.
• Other tasks within the scope of work as assigned.

Skills

ServiceNow

HRSD

ACLs

RBAC

REST API

SOAP API

Flow Designer

ATF

Education

Bachelor's degree (CS/IT/Engineering)

Tools

ServiceNow HRSD

Update Sets

Service Portal

Job description

Work setup - Onsite (5 Day reporting to office)

Shift - Day shift

The HR Service Desk System Administrator provides technical administration, configuration, and development support for the ServiceNow HR Service Delivery module. The role translates HR business requirements, policy changes, and operational needs into effective, maintainable ServiceNow configurations, while working closely with ITD and HR teams to ensure system stability, efficient operations, and timely resolution of technical issues.

The consultant will align with ITD governance, technical standards, and change controls for the ServiceNow platform; manage access controls; and ensure HRSD components integrate well with the wider ServiceNow environment.

The ServiceNow Administrator for HRSD will be expected to do the following:

1. 1. Build and maintain service catalog items, record producers, and workflows. Use advanced scripting (Business Rules, Script Includes, Client Scripts) to implement requirements while following ServiceNow best practices.
2. 2. Configure HRSD-specific components, including Lifecycle Events, HR criteria, and user criteria. Map HR business needs into stable technical configurations.
3. 3. Manage Access Control Lists (ACLs), data policies, and security settings to ensure data privacy and correct user visibility within the HRSD portal.
4. 4. Review change requests to determine technical feasibility. Prioritize out-of-the-box (OOTB) functionality to ensure the system remains upgradeable and easy to maintain.
5. 5. Create and generate pertinent reports and dashboards for HRSD.
6. 6. Maintain a clean, scalable codebase. Document all custom developments so they are easy for the ITD team to support based on ITD platform guidelines.
7. 7. Refine service catalogs and document management structures. Resolve technical defects and ensure smooth integration with the broader ServiceNow ecosystem.
8. 8. Collaborate with the ITD team to evaluate technical changes. Ensure all modifications respect the core architecture of the platform.
9. 9. Manage the migration of technical work across environments (Dev/Test/Prod). Execute testing and validation protocols to ensure successful delivery.
10. 10. Provide updates on development progress, system performance, and the resolution of technical issues to relevant stakeholders.
11. 11. Any other task that may be assigned relevant to the scope of work.

Requirement and Qualification (Education & Work Experience)

Education and Work Experience

• Bachelor’s degree in Computer Science, Information Technology, Engineering or a related technical field.
• 3–5 years of professional experience building, maintaining, and deploying solutions on the ServiceNow platform.
• Experience in ServiceNow HR Service Delivery (HRSD) is preferred or equivalent technical experience in other enterprise modules such as ITSM (IT Service Management) or CSM (Customer Service Management).

Technical Knowledge

• Solid working knowledge of ServiceNow configuration, including service catalog maintenance, record producers, knowledge management, employee journey, and user administration.
• Experience with Flow Designer and workflow automation.
• Familiarity ServiceNow’s Employee Document Management is an advantage.
• Strong understanding of platform security, including setting up ACLs, Role-Based Access Control, and managing user/group visibility to protect sensitive data.
• Ability to recognize and mitigate technical debt, prioritizing out-of-the-box (OOTB) functionality to ensure the platform remains scalable, maintainable, and upgradeable.
• Experience building and maintaining API-based integrations (REST/SOAP) and developing Service Portal components (HTML, CSS, Widgets).
• Experience managing deployment lifecycles, using Update Sets, executing automated tests (ATF), and performing regular maintenance across environments.
• Familiarity ServiceNow’s Employee Document Management is an advantage.

Coordination and Analysis Skills

• Ability to assess and translate business requirements into platform configurations.
• Ability to manage workstreams across cross-functional teams, ensuring tasks are delivered on time and technical roadblocks are escalated appropriately.
• Experience with both Waterfall and Agile software development methodologies (Scrum or Kanban preferred).

Communication and Stakeholder Engagement

• Strong oral and written communication skills in English.
• Ability to convey technical and non-technical information to diverse stakeholders to ensure everyone is aligned.

Certification (if applicable)

• ServiceNow Certified System Administrator (CSA) is required.
• Certified Implementation Specialist (CIS-HRSD) or equivalent ServiceNow certification is a distinct advantage

• ServiceNow: 3-5 years
• HRSD: 2+ years