ServiceNow HR Functional Consultant

HR TechX Corp; Pasay; On-site; PHP 600,000 - 900,000; Full time

Job summary

HR TechX Corp in Pasay, Metro Manila is seeking a ServiceNow Subject Matter Expert for People Operations to oversee platform configurations, workflows, and UX enhancements.

You will translate business requirements into system solutions, support testing and deployments, analyze usage, and collaborate with stakeholders to ensure secure access and successful adoption of HR Service Delivery capabilities.

Qualifications

• Experience administering or supporting ServiceNow platforms, HRSD preferred.
• Experience gathering requirements and translating to system solutions.
• Strong stakeholder management and cross-functional collaboration.

Responsibilities

• Serve as the ServiceNow SME for People Operations, managing configuration, workflows, routing logic, forms, knowledge management, and UX enhancements.
• Translate business requirements into system solutions, supporting platform changes, testing, deployments, governance activities, and Tier 2 issue resolution.
• Analyze platform usage and ticket trends to identify automation, self-service, and process optimization opportunities.
• Partner with business and technical stakeholders to maintain platform documentation, access controls, and adoption of HR Service Delivery capabilities.

Skills

ServiceNow administration

HRSD knowledge

Workflow configuration

Knowledge management

Stakeholder management

Analytical skills

Tools

ServiceNow

Job description

Key Responsibilities

• Serve as the ServiceNow subject matter expert for People Operations, managing platform configuration, workflows, routing logic, forms, knowledge management, and user experience enhancements.




• Translate business requirements into system solutions, supporting platform changes, testing, deployments, governance activities, and Tier 2 issue resolution.




• Analyze platform usage and ticket trends to identify automation, self-service, and process optimization opportunities that improve operational efficiency.




• Partner with business and technical stakeholders to maintain platform documentation, support access and security controls, and ensure successful migration and adoption of ServiceNow capabilities.

Qualifications

• Proven experience administering, configuring, or supporting ServiceNow platforms, preferably within HR Service Delivery (HRSD), Employee Services, or Shared Services environments.




• Strong knowledge of workflow configuration, case management, routing rules, knowledge management, change governance, and platform support.




• Experience gathering business requirements, translating process needs into system solutions, and supporting testing, deployment, and continuous improvement initiatives.




• Strong stakeholder management, analytical, and problem-solving skills, with the ability to work across business and technical teams in a fast-paced environment.