Senior HR Operations Analyst: Workday & Process Improvement

Jones Lang LaSalle Incorporated; Taguig; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Jones Lang LaSalle Incorporated (JLL) in Taguig, Philippines, seeks a Senior Analyst – HR Operations to support core HR/Payroll processes and Workday data maintenance for employee life cycles including promotions, transfers and contract changes. This on-site role collaborates with HR partners to resolve queries and improve processes.

The ideal candidate has 3–5 years in HR services, strong communication, and proficiency with MS Office; Workday experience is preferred for efficient case handling

Qualifications

• 3–5 years of experience supporting US & Canada core HR processes.
• Experience in HR services role.
• Knowledge of Workday HR environment preferred or equivalent HR ERP.
• Knowledge of Case Management tool is an added advantage.
• Proficiency in MS Office Suite.

Responsibilities

• Resolve Tier 1 queries and assist with semi-complex/complex HR/Payroll issues.
• Maintain HR data in Workday, incl. promotions, transfers, and job changes.
• Demonstrate proficiency in HR/Payroll processes and SOPs.
• Communicate processes, policies, and documentation to employees to resolve queries.
• Adhere to KPIs, SLAs, and customer service standards; handle escalations and RCA plans.
• Own team deliverables in absence of Team Lead and conduct quality checks.
• Support knowledgebase development for Case Management."Owner" of client calls with AMR HR/Payroll leads.

Skills

Communication skills

Detail oriented

Team player

Organized

Process improvement

Education

Bachelor’s/Master’s degree in Human Resources

Tools

MS Office Suite

Workday HR

Job description

Jones Lang LaSalle Incorporated (JLL) in Taguig, Philippines, seeks a Senior Analyst – HR Operations to support core HR/Payroll processes and Workday data maintenance for employee life cycles including promotions, transfers and contract changes. This on-site role collaborates with HR partners to resolve queries and improve processes.

The ideal candidate has 3–5 years in HR services, strong communication, and proficiency with MS Office; Workday experience is preferred for efficient case handling