Senior Analyst – HR Operations

Jones Lang LaSalle Incorporated; Taguig; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Taguig, Philippines, is seeking a Senior Analyst – HR Operations to manage Tier 1 queries and support HR/Payroll processes. The role involves maintaining Workday data across the employee lifecycle, including promotions, transfers, and contract changes.

The ideal candidate has 3–5 years in HR services, strong communication skills, and proficiency with Workday and MS Office. This onsite position offers growth within a global real estate services leader.

Qualifications

• Bachelor’s/Master’s degree in Human Resources or equivalent experience.
• 3–5 years supporting US & Canada core HR processes.
• 3–5 years of experience in HR services role preferred.

Responsibilities

• Resolve Tier 1 queries and support resolution of semi-complex/complex HR/Payroll transactions.
• Maintain data in Workday for employee lifecycle events (promotions, transfers, contracts).
• Demonstrate proficiency in HR processes and SOPs to resolve queries.
• Communicate processes, policies and documentation to employees to resolve issues.
• Adhere to KPIs, SLAs and customer service standards.
• Escalate complex queries and provide RCA plan.
• Own team deliverables in absence of Team Lead.
• Quality check HR/Payroll transactions per the quality framework.
• Assist with building/maintaining a knowledgebase for Case Management.
• Provide feedback on trends and opportunities to improve services.

Skills

HR management

Customer service

Communication

Education

Bachelor’s/Master’s in Human Resources

Tools

Workday

Case Management

MS Office Suite

Job description

## Senior Analyst – HR OperationsAplikuj: On-site: Taguig, Philippines: Full time: Opublikowano dzisiaj: REQ537418**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.**Duties & responsibilities**• Resolve Tier 1 (simple queries) and support resolution of semi-complex or complex queries and transactions related to core HR/Payroll processes• Maintaining data in Workday pertaining to employee life cycle such as Promotion, Transfer, Contract extension, Title change, Probation & other job change transactions• Demonstrate high proficiency in HR/Payroll processes and standard operating procedures with ability to resolve complex queries• Communicate and distribute processes, policies, and other relevant documentation to employees needed to resolve the query/ issue• Adhere to and demonstrate high proficiency in agreed KPIs, SLAs, and customer service standards• Handle escalations from process partners, HRs and provide RCA plan.• Ownership of team deliverables in absence of Team Lead• Quality Check on the Key/Critical HR/Payroll transactions processed by team as defined in the Quality framework• Assist with building and maintenance of a Knowledgebase for Case Management• Provide continuous feedback to peers, Leads and HR/Payroll partners about internal employee service trends and opportunities to improve• Ownership of client calls with the AMR HR/Payroll SD Leads on a regular basis and ensures required documentation • Escalate complex queries to appropriate owner (inside or outside of HR/Payroll)• Challenge the status quo and implement process improvements to enhance the end user and HR/Payroll partner experience**Performance objectives**• Good Team Player and customer service skills• Highly motivated and Organized• Attention to detail and an ability to work towards tight deadlines• Ability to work in a fast-paced environment with constant deadlines• Proactive in achieving results and seeking improvements• Result oriented with the ability to manage competing priorities and multiple stakeholders• Ability to adapt and drive change to derive efficiencies/productivity**Key skills**• Demonstrated good understanding of HR management practices, processes & procedures• Very good written and verbal communication skills• Previous experience in Workday HR environment preferred or similar HR ERP desirable• Knowledge of Case Management tool an added advantage• Proficiency on MS Office Suite skills (Word, Excel, PowerPoint, Outlook)**Employee specification**• Bachelor’s/Master’s degree in Human Resources or equivalent experience• 3-5 years of experience supporting US & Canada core HR processes• 3-5 years of experience in HR services role preferred**Location:**On-site –Taguig, PhilippinesIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!