Senior Payroll Operations Analyst (Workday Pro)

Jones Lang LaSalle Incorporated; Taguig; On-site; PHP 520,000 - 900,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Taguig, Philippines is seeking a Senior Analyst - Payroll Operations to manage Tier 1 payroll queries, maintain Workday employee lifecycle data, and ensure accurate processing of US & Canada payroll in a fast-paced environment.

The role requires 3–5 years of HR/payroll experience, strong communication skills, and proficiency in MS Office. This on-site position offers the opportunity to work closely with HR partners and deliver process improvements.

Qualifications

• Bachelor’s/Master’s degree in Human Resources or equivalent experience.
• 3–5 years of experience supporting US & Canada core HR processes.
• 3–5 years of experience in HR services role.
• Experience with Workday HR environment preferred.
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
• Strong written and verbal communication skills.
• Knowledge of Case Management tool is an added advantage.

Responsibilities

• Resolve Tier 1 queries and assist with semi-complex or complex HR/Payroll transactions.
• Maintain Workday data related to employee lifecycle (promo, transfer, contract changes).
• Adhere to KPIs, SLAs, and customer service standards.
• Escalate issues and provide RCA plans when needed.
• Support knowledge base creation for Case Management.
• Coordinate with HR/Payroll partners for documentation and processes.

Skills

HR management practices

Written and verbal communication

MS Office Suite

Attention to detail

Teamwork

Education

Bachelor’s/Master’s degree in Human Resources

Tools

Workday

Case Management Tool

Job description

Jones Lang LaSalle Incorporated in Taguig, Philippines is seeking a Senior Analyst - Payroll Operations to manage Tier 1 payroll queries, maintain Workday employee lifecycle data, and ensure accurate processing of US & Canada payroll in a fast-paced environment.

The role requires 3–5 years of HR/payroll experience, strong communication skills, and proficiency in MS Office. This on-site position offers the opportunity to work closely with HR partners and deliver process improvements.