Senior HR Operations Analyst — On-Site Taguig

Jones Lang LaSalle Incorporated; Taguig; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Taguig, Philippines, is seeking a Senior Analyst – HR Operations to manage Tier 1 queries and support HR/Payroll processes. The role involves maintaining Workday data across the employee lifecycle, including promotions, transfers, and contract changes.

The ideal candidate has 3–5 years in HR services, strong communication skills, and proficiency with Workday and MS Office. This onsite position offers growth within a global real estate services leader.

Qualifications

• Bachelor’s/Master’s degree in Human Resources or equivalent experience.
• 3–5 years supporting US & Canada core HR processes.
• 3–5 years of experience in HR services role preferred.

Responsibilities

• Resolve Tier 1 queries and support resolution of semi-complex/complex HR/Payroll transactions.
• Maintain data in Workday for employee lifecycle events (promotions, transfers, contracts).
• Demonstrate proficiency in HR processes and SOPs to resolve queries.
• Communicate processes, policies and documentation to employees to resolve issues.
• Adhere to KPIs, SLAs and customer service standards.
• Escalate complex queries and provide RCA plan.
• Own team deliverables in absence of Team Lead.
• Quality check HR/Payroll transactions per the quality framework.
• Assist with building/maintaining a knowledgebase for Case Management.
• Provide feedback on trends and opportunities to improve services.

Skills

HR management

Customer service

Communication

Education

Bachelor’s/Master’s in Human Resources

Tools

Workday

Case Management

MS Office Suite

Job description

Jones Lang LaSalle Incorporated in Taguig, Philippines, is seeking a Senior Analyst – HR Operations to manage Tier 1 queries and support HR/Payroll processes. The role involves maintaining Workday data across the employee lifecycle, including promotions, transfers, and contract changes.

The ideal candidate has 3–5 years in HR services, strong communication skills, and proficiency with Workday and MS Office. This onsite position offers growth within a global real estate services leader.