Senior Analyst - Payroll Operations

Jones Lang LaSalle Incorporated; Taguig; On-site; PHP 520,000 - 900,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Taguig, Philippines is seeking a Senior Analyst - Payroll Operations to manage Tier 1 payroll queries, maintain Workday employee lifecycle data, and ensure accurate processing of US & Canada payroll in a fast-paced environment.

The role requires 3–5 years of HR/payroll experience, strong communication skills, and proficiency in MS Office. This on-site position offers the opportunity to work closely with HR partners and deliver process improvements.

Qualifications

• Bachelor’s/Master’s degree in Human Resources or equivalent experience.
• 3–5 years of experience supporting US & Canada core HR processes.
• 3–5 years of experience in HR services role.
• Experience with Workday HR environment preferred.
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
• Strong written and verbal communication skills.
• Knowledge of Case Management tool is an added advantage.

Responsibilities

• Resolve Tier 1 queries and assist with semi-complex or complex HR/Payroll transactions.
• Maintain Workday data related to employee lifecycle (promo, transfer, contract changes).
• Adhere to KPIs, SLAs, and customer service standards.
• Escalate issues and provide RCA plans when needed.
• Support knowledge base creation for Case Management.
• Coordinate with HR/Payroll partners for documentation and processes.

Skills

HR management practices

Written and verbal communication

MS Office Suite

Attention to detail

Teamwork

Education

Bachelor’s/Master’s degree in Human Resources

Tools

Workday

Case Management Tool

Job description

## Senior Analyst - Payroll OperationsApply: On-site: Taguig, Philippines: Full time: Posted Today: REQ537419**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.**Duties & responsibilities**• Resolve Tier 1 (simple queries) and support resolution of semi-complex or complex queries and transactions related to core HR/Payroll processes• Maintaining data in Workday pertaining to employee life cycle such as Promotion, Transfer, Contract extension, Title change, Probation & other job change transactions• Demonstrate high proficiency in HR/Payroll processes and standard operating procedures with ability to resolve complex queries• Communicate and distribute processes, policies, and other relevant documentation to employees needed to resolve the query/ issue• Adhere to and demonstrate high proficiency in agreed KPIs, SLAs, and customer service standards• Handle escalations from process partners, HRs and provide RCA plan.• Ownership of team deliverables in absence of Team Lead• Quality Check on the Key/Critical HR/Payroll transactions processed by team as defined in the Quality framework• Assist with building and maintenance of a Knowledgebase for Case Management• Provide continuous feedback to peers, Leads and HR/Payroll partners about internal employee service trends and opportunities to improve• Ownership of client calls with the AMR HR/Payroll SD Leads on a regular basis and ensures required documentation • Escalate complex queries to appropriate owner (inside or outside of HR/Payroll)• Challenge the status quo and implement process improvements to enhance the end user and HR/Payroll partner experience**Performance objectives**• Good Team Player and customer service skills• Highly motivated and Organized• Attention to detail and an ability to work towards tight deadlines• Ability to work in a fast-paced environment with constant deadlines• Proactive in achieving results and seeking improvements• Result oriented with the ability to manage competing priorities and multiple stakeholders• Ability to adapt and drive change to derive efficiencies/productivity**Key skills**• Demonstrated good understanding of HR management practices, processes & procedures• Very good written and verbal communication skills• Previous experience in Workday HR environment preferred or similar HR ERP desirable• Knowledge of Case Management tool an added advantage• Proficiency on MS Office Suite skills (Word, Excel, PowerPoint, Outlook)**Employee specification**• Bachelor’s/Master’s degree in Human Resources or equivalent experience• 3-5 years of experience supporting US & Canada core HR processes• 3-5 years of experience in HR services role preferred**Location:**On-site –Taguig, PhilippinesIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!