Senior Front Desk & Customer Experience Lead

KMC Solutions; Quezon City; On-site; PHP 420,000 - 660,000; Full time

Benefits offered by this job

HMO + free dependent

MadMax Coffee pantry access

Fresh Fridge pantry

Diverse learning & growth

Cloud HR Sprout access

Above standard leaves

Competitive salary and benefits

Job summary

KMC Solutions in Quezon City is hiring a Customer Experience Senior Associate to manage front desk, office operations, and client interactions with professionalism and a positive attitude. You will interact with executives from enterprise-level organizations, handle mail and visitor management, coordinate with tenants, and support general services while upholding safety and policies.

The role offers a competitive salary with benefits including HMO for dependents, pantry access, and growth

Qualifications

• Capable of dealing with local staff and foreign clients.
• Enthusiastic, Outgoing, responsible, motivated, dedicated, detail oriented and driven personality.
• Superb verbal and written communication skills.
• Has high attention to detail, fast learner.
• Excellent interpersonal skills.
• Extraordinary multitasking skills.
• Good time management skills.
• Capable of working under minimal supervision.
• Ability to deliver services with the highest standards.
• Willing to work on a shifting schedule.
• Willing to be assigned to other KMC sites.
• Familiarity with MS Office applications (MS Word, Excel, PowerPoint, Office 365) preferred.

Responsibilities

• Manage front desk and reception duties daily.
• Answer calls, greet visitors, and route inquiries.
• Handle mail and document distribution.
• Maintain front office cleanliness and workspace organization.
• Coordinate conference room reservations and tenant services.
• Provide admin support and assist with vendor requests under 20K.
• Support general admin and reporting tasks.
• Act as site POC when lead is away.
• Ensure safety policies and house rules are followed.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Time management

Attention to detail

Shifting schedule adaptability

Team collaboration

General admin support

Tools

MS Office

Job description

KMC Solutions in Quezon City is hiring a Customer Experience Senior Associate to manage front desk, office operations, and client interactions with professionalism and a positive attitude. You will interact with executives from enterprise-level organizations, handle mail and visitor management, coordinate with tenants, and support general services while upholding safety and policies.

The role offers a competitive salary with benefits including HMO for dependents, pantry access, and growth