Customer Experience Associate

Smartpark Systems Solutions, Inc.; Taguig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading service provider in the Philippines is looking for a Customer Experience Associate. This role involves managing front desk operations, providing excellent customer service, and supporting tenant and client needs. Ideal candidates should have 1-2 years of relevant experience, strong communication skills, and a pleasing personality. Applicants must be detail-oriented and flexible with shifting schedules, including night shifts. Join us for an exciting opportunity to deliver top-notch service while maintaining office standards.

Qualifications

• 1-2 years' experience in front office or admin support.
• Pleasing personality and customer-first mindset.
• Flexible to shifting schedules including graveyard shifts.

Responsibilities

• Manage reception/front desk, handle calls, and welcome guests.
• Provide tenant support and address concerns.
• Assist with client bookings and requests.

Skills

Good communication skills

Customer service mindset

Detail-oriented

Organized

Multitasking

Tools

MSOffice (Word, Excel, PowerPoint, Office 365)

Job description

The Customer Experience Associate plays a key role in delivering outstanding service to clients, tenants, and guests. This position ensures smooth front desk operations, provides tenant and client support, maintains office upkeep, and upholds company standards on safety, security, and compliance. The role requires professionalism, strong communication skills, and a customer-first mindset to build and maintain positive relationships.

Key Responsibilities:

• Manage reception/front desk: handle calls, welcome guests, process inquiries.
• Provide tenant support: address concerns, manage emails, documents, gate passes, and permits.
• Support client services: assist with bookings, client requests, tours, and events.
• Oversee office upkeep: monitor cleanliness, perform walkthroughs, report issues, and coordinate with vendors/engineering.
• Ensure compliance with company policies, safety, and security standards.
• Deliver excellent customer service and build strong client relationships.

Qualifications:

• 1–2 years’ experience in front office or admin support.
• Good communication skills and pleasing personality
• Detail-oriented, organized, and able to multitask.
• Proficient in MSOffice (Word, Excel, PowerPoint, Office 365).
• Hospitality or customer service background is a plus.
• Flexible to shifting schedules including graveyard

The deployment location may be at KMC Uptown, Arthaland, or Picadilly, depending on operational requirements.