Front Desk and Admin Associate | SHIFTING SCHEDULE

KMC Solutions; Taguig; Hybrid; PHP 420,000 - 600,000; Full time

Benefits offered by this job

HMO + free dependent

Pantry access (MadMax Coffee, Fresh Fr

Diverse learning & growth

Access to Sprout Cloud HR

Above standard leaves

Job summary

KMC Solutions is seeking a Customer Experience Senior Associate in Metro Manila. You will manage front desk operations, assist tenants and clients, coordinate office services, and support daily admin tasks.

The role requires strong communication, multitasking, and a professional, client-focused approach with flexibility for shifts and site assignments. Ideal candidates have related front desk or admin experience, proficiency in MS Office, and the ability to collaborate with internal teams and

Qualifications

• Excellent interpersonal skills
• Superb verbal and written communication skills
• Excellent multitasking and drive
• Good time management under shifting schedules
• Willing to be assigned to other KMC sites

Responsibilities

• Front desk management and receptionist duties for clients and tenants
• Answer and route calls and inquiries; welcome visitors
• Manage mails, deliverables and document filing
• Coordinate conference rooms and track tickets within SLA
• Provide administrative support to members and vendors
• Ensure office policies, safety standards and cleanliness are maintained
• Assist with basic IT troubleshooting (Wi-Fi and AV) and vendor coordination
• Act as site point of contact when Customer Experience Lead is absent
• Support general services and tenant requests and maintain client relations
• Prepare weekly and monthly reports and assist events and tours

Skills

Interpersonal skills

Verbal communication

Written communication

Multitasking

Time management

Shift/night schedule

Site/site assignment

Education

BSBA/BS HRM/BS Tourism or similar

Tools

MS Office

Job description

Make your next big career move by applying as KMC Solutions' next CUSTOMER EXPERIENCE SENIOR ASSOCIATE!

The Senior Customer Experience Associate is expected to perform tasks quickly and efficiently, with a high level of professionalism and positive attitude. It is expected that the Senior Customer Experience Associate is capable and able to help manage the front desk, office/facility and clients, may it be internal or external.

On top of your salary, here are the exciting benefits you can look forward to:

• You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.

• Making sound decision-making and flexibility to ensure team dynamics and productivity.

• Competitive salary and benefits

• HMO + free dependent

• Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)

• Diverse learning & growth opportunities

• Accessible Cloud HR platform (Sprout)

• Above standard leaves

The main responsibilities of a CUSTOMER EXPERIENCE SENIOR ASSOCIATE include:

FRONT DESK MANAGEMENT:

• Provides support on the reception/front desk through:

• Answersand dispersescalls and inquiries

• Welcomes/ receivesapplicants,visitorsand clients of the Company

• Responds/addressestenant concerns and walk-in inquiries

• Handlesdaily incoming and outgoing mails

• Receives,distributesand filesincoming letters, billings, invoices,documentsand/or other communications

• Managesthe front officeon a daily basis

• Assistsphotocopy, printing, scanning client request

• Gatepass/ work permit processing

• Preparesandaccomplisheserrand form

• Monitorsthe cleanliness in concessionaire area

• Any ad hoc duties asrequired

GENERAL SERVICES / TENANT SERVICES

• Point person / Representative in the workplace

• Conference room reservations

• Reports and coordinates any workplace issues and ensures job completion

• Recommends effective solutions to problems / issues arising

• Provides administrative support to members

• Provides unmatched customer experience

• Build strong relationship with members

• Enforcescompany policies and procedures, and safety and health regulations and standards

GENERAL ADMIN

• Accomplishesweekly and monthly reports

• Attendsticket requestwithin SLA

• Assistoffice walk tour with prospective clientand marketing events

• Offersand servesrefreshment to Client

• Assistsanddoessimple troubleshootingIT concerns likewificonnection, borrow of LAN/ HDMI

• Coordinateswith vendor for any Client request below 20K

• Ensuresfurniture and fixture asset tags are intact and complete in inventory

• Doesweekly Enercon rounds

• Distributesmonthly treats

• Updatesweekly client and Internal directory

• Work on day-to-day issues with facilities and building admin

• Follows operational processes and procedures

• Enforces house vision and security protocol

• Acts as site POC when Customer Experience Lead ison leave

GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT

• MaintainsOffice Show-readiness,cleanlinessand maintenance

• Conductsweeklyfacilities walkthrough toreportcurrent and urgent issues, and to handle foreseen issues and members’ needs

• Coordinateswith Customer Experience lead for any facilities/building issues

To apply, you must be an expert on the following requirements:

• Capable of dealing with local staff and foreign clients

• Enthusiastic, Outgoing, responsible, motivated, dedicated,detail oriented and driven personality

• Superb verbal and written communication skills

• has high attention to detail, fast learner

• Excellent interpersonal skills

• Extraordinary multitasking skills

• Good timemanagement skills

• Capable of working under minimal supervision

• Ability to deliver services with the highest standards

• Willing to work on a shifting/ night schedule

• Willing to be assigned to other KMC sites

It will also be favorable if you are knowledgeable in:

• Bachelor of Science in Business Administration, BS HRM, BS Tourism or any similar courses

• At least3yearswork experience as Front Office Staff or Admin Assistant

• Knowledge in MS Office applications (MS Word, Excel,Powerpoint, office 365)