Front Office Associate/ Receptionist (SM North)

KMC Solutions; Quezon City; Presencial; PHP 290 000 - 469 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary and benefits

HMO + free dependent

Access to pantry (MadMax Coffee, Fresh

Diverse learning & growth opportunites

Sprout HR platform access

Above standard leaves

Resumo da oferta

KMC Solutions is seeking a seasoned CUSTOMER EXPERIENCE SENIOR ASSOCIATE to manage front desk, office and client interactions with a professional, proactive approach. You will coordinate reception duties, assist visitors, and support facilities operations to ensure a smooth workplace experience.

This role offers exposure to senior stakeholders, comprehensive benefits, and growth opportunities within a dynamic outsourcing environment; you will collaborate with cross‑functional teams and help

Qualificações

• Experience handling front desk operations and client interactions.
• Strong organizational and multitasking abilities.
• Ability to coordinate with facilities and tenants effectively.

Responsabilidades

• Manage front desk operations and greet visitors.
• Coordinate mail and document handling; ensure security and safety protocols.
• Support general services and tenant relations; assist with admin tasks.
• Assist in office events and vendor communications.

Conhecimentos

Front desk management

Customer service

Office administration

Tenant relations

Ferramentas

MS Office

Descrição da oferta de emprego

Make your next big career move by applying as KMC Solutions' next CUSTOMER EXPERIENCE SENIOR ASSOCIATE!

The Senior Customer Experience Associate is expected to perform tasks quickly and efficiently, with a high level of professionalism and a positive attitude. It is expected that the Senior Customer Experience Associate is capable and able to help manage the front desk, office/facility and clients, may it be internal or external.

On top of your salary, here are the exciting benefits you can look forward to:

• You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
• Making sound decision-making and flexibility to ensure team dynamics and productivity.
• Competitive salary and benefits
• HMO + free dependent
• Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

The main responsibilities of a CUSTOMER EXPERIENCE SENIOR ASSOCIATE include:

FRONT DESK MANAGEMENT:

• Provides support on the reception/front desk through:
• Answers and disperses calls and inquiries
• Welcomes / receives applicants, visitors and clients of the Company
• Responds /addresses tenant concerns and walk-in inquiries
• Handles daily incoming and outgoing mails
• Receives, distributes and files incoming letters, billings, invoices, documents and/or other communications
• Manages the front office on a daily basis
• Assists photocopy, printing, scanning client request
• Gatepass / work permit processing
• Prepares and accomplishes errand form
• Monitors the cleanliness in concessionaire area
• Any ad hoc duties as required

GENERAL SERVICES / TENANT SERVICES

• Point person / Representative in the workplace
• Conference room reservations
• Reports and coordinates any workplace issues and ensures job completion
• Recommends effective solutions to problems / issues arising
• Provides administrative support to members
• Provides unmatched customer experience
• Build strong relationship with members
• Enforces company policies and procedures, and safety and health regulations and standards

GENERAL ADMIN

• Accomplishes weekly and monthly reports
• Attends ticket request within SLA
• Assists in Check releasing
• Assist office walk tour with prospective client and marketing events
• Offers and serves refreshment to Client
• Assists and does simple troubleshooting IT concerns like wifi connection, borrow of LAN/ HDMI
• Coordinates with vendor for any Client request below 20K
• Ensures furniture and fixture asset tags are intact and complete in inventory
• Does weekly Enercon rounds
• Distributes monthly treats
• Updates weekly client and Internal directory
• Work on day-to-day issues with facilities and building admin
• Follows operational processes and procedures
• Enforces house vision and security policy
• Acts as site POC when Customer Experience Lead is on leave

GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT

• Maintains Office Show-readiness, cleanliness and maintenance
• Conducts weekly facilities walkthrough to report current and urgent issues, and to handle foreseen issues and members' needs
• Coordinates with Customer Success lead for any facilities/building issues

It will also be favorable if you are knowledgeable in:

• MS Office applications (MS Word, Excel, Powerpoint, office 365)