Customer Experience Senior Associate: Front Desk & Admin Pro

KMC Solutions; Taguig; Hybrid; PHP 420,000 - 600,000; Full time

Benefits offered by this job

HMO + free dependent

Pantry access (MadMax Coffee, Fresh Fr

Diverse learning & growth

Access to Sprout Cloud HR

Above standard leaves

Job summary

KMC Solutions is seeking a Customer Experience Senior Associate in Metro Manila. You will manage front desk operations, assist tenants and clients, coordinate office services, and support daily admin tasks.

The role requires strong communication, multitasking, and a professional, client-focused approach with flexibility for shifts and site assignments. Ideal candidates have related front desk or admin experience, proficiency in MS Office, and the ability to collaborate with internal teams and

Qualifications

• Excellent interpersonal skills
• Superb verbal and written communication skills
• Excellent multitasking and drive
• Good time management under shifting schedules
• Willing to be assigned to other KMC sites

Responsibilities

• Front desk management and receptionist duties for clients and tenants
• Answer and route calls and inquiries; welcome visitors
• Manage mails, deliverables and document filing
• Coordinate conference rooms and track tickets within SLA
• Provide administrative support to members and vendors
• Ensure office policies, safety standards and cleanliness are maintained
• Assist with basic IT troubleshooting (Wi-Fi and AV) and vendor coordination
• Act as site point of contact when Customer Experience Lead is absent
• Support general services and tenant requests and maintain client relations
• Prepare weekly and monthly reports and assist events and tours

Skills

Interpersonal skills

Verbal communication

Written communication

Multitasking

Time management

Shift/night schedule

Site/site assignment

Education

BSBA/BS HRM/BS Tourism or similar

Tools

MS Office

Job description

KMC Solutions is seeking a Customer Experience Senior Associate in Metro Manila. You will manage front desk operations, assist tenants and clients, coordinate office services, and support daily admin tasks.

The role requires strong communication, multitasking, and a professional, client-focused approach with flexibility for shifts and site assignments. Ideal candidates have related front desk or admin experience, proficiency in MS Office, and the ability to collaborate with internal teams and