Senior FinOps & CRM Platform Analyst

Indra Philippines, Inc.

Makati

On-site

PHP 900,000 - 1,200,000

Full time

6 days ago

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Job summary

Indra Philippines, Inc. seeks a Senior Platform Analyst to lead FinOps and governance for our CRM Platform, driving budget management, cost analysis, capacity and license management, and executive reporting.

The role partners with CRM, IT, Finance, Platform, Architecture, and Business teams to translate usage and financial data into actionable insights, ensuring accurate, decision-ready dashboards and reports for management.

Qualifications

Bachelor’s degree in IT, Business, Finance, or related field.
Experience in IT or platform operations with budget accountability.
Experience with CRM platforms and FinOps is preferred.

Responsibilities

Lead FinOps activities for the CRM Platform, ensuring financial transparency, accountability, and effective cost management.
Manage budget planning, forecasting, and variance analysis for CRM Platform spending.
Analyze cost drivers, consumption patterns, usage trends, and platform resources to identify risks and optimization opportunities.
Identify and drive cost optimization initiatives related to licenses, storage, capacity, and platform usage.
Provide oversight for capacity planning, license management, and budget tracking.
Design, document, and maintain end-to-end operational processes for CRM Platform operations.
Establish operational standards, controls, reporting processes, and governance practices.
Develop and maintain operational and financial dashboards for CRM Platform reporting.
Prepare executive-level reports that highlight key trends, risks, exceptions, insights, and recommendations.
Translate technical, platform usage, and financial data into clear, business-focused insights to support management decision-making.
Ensure dashboards and reports provide accurate, consistent, and decision-ready information.
Guide and support Operations Analysts in data analysis, dashboard usage, budget tracking, license management, and capacity management.
Collaborate with CRM, IT, Finance, Platform, Architecture, and Business teams on platform processes, resources, and cost considerations.
Help ensure operational and financial considerations are incorporated into CRM platform solutions and initiatives.