CRM FinOps Lead: Budget, Insights & Optimization

Indra Philippines, Inc.

Pasig

On-site

PHP 900,000 - 1,800,000

Full time

7 days ago

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Job summary

Indra Philippines, Inc. is seeking a Senior Operations Analyst to lead FinOps for our CRM platform, owning budget planning, cost transparency, and optimization. You will drive operational processes, governance, and executive-facing reports.

You will guide budget tracking, license management, capacity planning, and create clear business-focused insights from usage and cost data to support leadership decisions. Onsite work initially, then hybrid arrangement.

Qualifications

Degree in IT, Business, Finance, Data Analytics, or related field.
Experience in IT or platform operations with financial accountability.
Experience defining, deploying and governing operational standards.
Basic understanding of licensing models and platform capacity.
Strong analytical, financial, and data storytelling skills.
Attention to detail and ability to follow structured processes.
Good communication and coordination skills.
Willing to work onsite initially before transitioning to a hybrid setup.

Responsibilities

Lead FinOps for CRM Platform with financial transparency and accountability.
Manage budget planning, forecasting, and variance analysis.
Analyze cost drivers, consumption patterns, and trends.
Identify cost optimization opportunities for licenses, storage, and usage.
Provide direction for capacity planning, license management, and budget tracking.
Design, document, and maintain end-to-end operational processes.
Establish operational standards, controls, and reporting cadences.
Design, maintain, and govern dashboards for CRM Platform reporting.
Produce executive-level reports with insights and recommendations.
Translate cost data into business-focused insights for leadership.