Senior Platform Analyst

Sidglobal; Pasig; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Sidglobal is seeking a Senior Operations Analyst to lead FinOps for our CRM platform in Ortigas Pasig City, Philippines. You will own budget planning, cost transparency, and optimization, delivering executive‑level reports and guiding analysts responsible for license and capacity management.

You will design and govern end‑to‑end operational processes, develop dashboards and narratives to inform leadership decisions, and collaborate across Finance, IT, and business stakeholders.

Qualifications

• Experience leading FinOps for CRM platforms with budget management.
• Strong analytical and data storytelling skills for executive insights.
• Ability to design and govern operational processes and dashboards.
• Knowledge of licensing models and capacity planning.
• Experience with CRM, Dynamics 365, Power Platform and Azure.
• Excellent communication and stakeholder management.
• Experience guiding cross-functional teams between Finance, IT and Platform teams.

Responsibilities

• Lead FinOps practices for CRM Platform, ensuring financial transparency.
• Manage budget planning, forecasting, and variance analysis for CRM Platform spend.
• Analyze cost drivers, consumption patterns, and trends to support informed decision‑making.
• Identify and drive cost optimization opportunities related to licenses, storage, and usage.
• Provide direction and oversight for capacity planning, license management, and budget tracking.
• Design, document, and maintain end‑to‑end operational processes for CRM Platform operations.
• Establish operational standards, controls, and reporting cadences.
• Ensure consistent execution of operational processes across the team.
• Design, maintain, and govern operational and financial dashboards for CRM Platform reporting.
• Produce regular executive level reports with clear narratives, insights, and recommendations.
• Translate technical, usage, and cost data into clear business‑focused insights for leadership.
• Guide Operations Analysts on best practices for data analysis, dashboard usage, and insight generation.
• Liaise with CRM Team, IT Teams and Business stakeholders on CRM Platform processes and resources.
• Act as a key liaison between Finance, IT, Platform teams, and Business stakeholders.
• Collaborate with architects and platform teams to embed operational and cost considerations into solutions.

Skills

FinOps expertise

Financial analysis

Dashboards & reporting

Data storytelling

Cross-functional collaboration

CRM platforms

Azure Services

Power Platform

Education

FinOps certification / certification courses

Microsoft Power Platform Fundamentals

Microsoft Azure Fundamentals

ITIL Foundation

Tools

Microsoft Dynamics 365

Job description

Ortigas Pasig City, Philippines | Posted on 07/24/2026

The Senior Operations Analyst is responsible for leading the Financial Operations (FinOps) discipline for the CRM platform, including budget management, cost transparency, and optimization. The role owns operational process development, maintenance, and governance, delivers executive‑level operational reports, and provides guidance to Operations Analysts responsible for budget tracking, license management, and capacity management

Duties and Responsibilities

Lead FinOps practices for the CRM Platform, ensuring financial transparency and accountability Manage budget planning, forecasting, and variance analysis for CRM Platform spend

Analyze cost drivers, consumption patterns, and trends to support informed decision‑making Identify and drive cost optimization opportunities related to licenses, storage, and usage

Provide direction and oversight for capacity planning, license management, and budget tracking

Operational Process Ownership & Governance

Design, document, and maintain end‑to‑end operational processes for CRM Platform operations Establish operational standards, controls, and reporting cadences

Ensure consistent execution of operational processes across the team

Executive Reporting & Analysis

• Design, maintain, and govern operational and financial dashboards for CRM Platform reporting
• Produce regular executive level reports with clear narratives, insights, and recommendations
• Perform preliminary analysis to identify key trends, risks, exceptions and optimization opportunities
• Ensure dashboards and reports present accurate, consistent, and decision ready information
• Translate technical, usage, and cost data into clear business-focused insights to support leadership decision-making
• Guide Operations Analysts on best practices for data analysis, dashboard usage, and insight generation

Stakeholder & Cross Functional Engagement

• Liaise with CRM Team, IT Teams and Business stakeholders on CRM Platform processes and resources
• Act as a key liaison between Finance, IT, Platform teams, and Business stakeholders
• Collaborate with architects and platform teams to embed operational and cost considerations into solutions

Qualification

• Strong experience in IT or platform operations with financial accountability
• Experience and knowledge on CRM, Microsoft Dynamics 365, Power Platform and Azure Services or similar technologies preferred
• Experience defining, deploying and governing operational standards
• Basic understanding of licensing models and platform capacity concepts
• Experience with FinOps practices preferred
• Strong analytical, financial, and data storytelling skills, translating data into executive‑level insights and recommendations
• Proven experience designing and interpreting operational and financial dashboards preferred
• Attention to detail and ability to follow structured processes
• Good communication and coordination skills
• Ability to guide and mentor junior team members

Certification and Licenses

• FinOps Certified Practitioner (or equivalent cloud financial management certification)
• Microsoft Power Platform Fundamentals (PL‑900) or equivalent CRM platform fundamentals
• Microsoft Azure Fundamentals (AZ‑900) or equivalent cloud fundamentals
• ITIL Foundation (or equivalent IT service management certification)
• Advanced data visualization or analytics certification related to executive reporting (preferred)