Senior Digital Customer Care Specialist

NTT DATA North America; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Job summary

NTT DATA North America is seeking a dedicated Digital Customer Service Representative to serve as the first point of contact for our customers. You will deliver exceptional service by addressing customer inquiries with professionalism and empathy.

The role requires strong communication skills and the ability to resolve complex customer issues efficiently. Join us and contribute to making every customer interaction enjoyable!

Qualifications

• Demonstrated passion for customer satisfaction excellence and prior experience.
• Strong oral and written communication skills, including typing, spelling, and grammar.
• Ability to resolve complex customer complaints professionally.

Responsibilities

• Deliver first class service by responding to customer needs proficiently.
• Complete appropriate documentation for each customer interaction.
• Maintain confidentiality and adhere to service guidelines.

Skills

Customer satisfaction excellence

Strong oral and written communication skills

Problem-solving skills

Empathy

Attention to detail

Job description

NTT DATA North America is seeking a dedicated Digital Customer Service Representative to serve as the first point of contact for our customers. You will deliver exceptional service by addressing customer inquiries with professionalism and empathy.

The role requires strong communication skills and the ability to resolve complex customer issues efficiently. Join us and contribute to making every customer interaction enjoyable!