Senior Desktop Technician: Advanced End-User Support

iQor; Muntinlupa; On-site; PHP 279,000 - 446,000; Full time

Job summary

iQor is seeking an experienced desktop support technician in Metro Manila to deliver advanced workstation troubleshooting and end-user assistance. The role emphasizes independent problem solving, hardware/software installations, and routine system maintenance to ensure high-quality service with minimal supervision.

Key duties include configuring new desktops, documenting issues in detail, and coordinating with IT peers for complex problems.

Qualifications

• High school diploma is required.
• Associate degree or IT certifications preferred.
• Ongoing technical training encouraged.
• Experience with enterprise desktop environments.

Responsibilities

• Provide technical support to end-users.
• Independently resolve complex desktop issues.
• Perform hardware/software installations and upgrades.
• Conduct regular system maintenance and patching.
• Set up new desktops and peripheral equipment.
• Ensure detailed issue documentation.
• Informally assist less experienced staff when needed.
• Minimize escalation through deeper troubleshooting.
• Engage with IT peers for advanced issues.

Skills

Advanced troubleshooting

Imaging and SCCM/MDT

Active Directory

OS management

Scripting basics

Communication

Pattern recognition

Education

High school diploma

Associate degree

IT certifications (A+, MD-100/101)

Tools

None

Job description

iQor is seeking an experienced desktop support technician in Metro Manila to deliver advanced workstation troubleshooting and end-user assistance. The role emphasizes independent problem solving, hardware/software installations, and routine system maintenance to ensure high-quality service with minimal supervision.

Key duties include configuring new desktops, documenting issues in detail, and coordinating with IT peers for complex problems.